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"There were no VIP options. When I asked for upgrade, I had to pay, and 1-hour late checkout was denied."

"Beautiful hotel! The room was more spacious and comfortable than we expected. The balcony was amazing. Would recommend staying here. It’s very close to the Vauxhall exit on the train. "

"Great location, so many food spots and so close to covent garden and multiple buses and stations nearby, I would come back here in a heart beat. "

"Lovely hotel. Great service and location, location, location. Couldn’t ask for a more centrally located hotel. Direct access to train station, restaurants, tour bus operator and shops. Walkable to major sites. Highly recommend."

"Really nice room amenities re-clean great restaurant staff were warm and welcoming. Always have a great day at the group."

"Awesome location great view of bridge"

"The Ruby Stella was a very enjoyable property. My friends and I were traveling and greeted warmly and the hotel beds were very comfortable. I slept like a baby! "

"Despite a long line at check in, everything from that point on was nothing short of excellent. The location was convenient, staff at the front desk were friendly and professional, room was clean with excellent amenities. For anyone looking for simple accommodations that are safe and clean for a great price, this is the spot. "

"Great facilities Lovely staff Great hotel Clean Comfortable We loved our stay, we definitely will be back"