4/10 Poor
cheryl, manassas
Traveled with family
Dec 22, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Check in was fine. We came down for the breakfast at 9:15. First of all there was noone at the front desk. When they finally came out there were no smiles or greeting or any acknowledgement. I had to greet them. The breakfast was supposed to end at 9:30. Everything was put away. Asked front desk if we could get anything. The girl did not say anything and literally dragged her feet to show me the closet to get a bar and muffin. I asked for coffee. She said we could have some leftover coffee from the counter. I told her it was empty. The older girl at the desk says she wont brew another batch since it ends soon. I told her its not even end time. She says she will give me a pot and coffee to make my own. All of this exchange and the girls had no expressions. Just a 'whatever' kind of attitude.
What a waste of money. We paid the extra to go to this hotel since it included breakfast. The girls at the desk could care less. No apologies or willing effort to help. This was not a cheap stay. But the front desk said it all. What a way to start the day. NEVER STAY HERE AGAIN.
cheryl
Stayed 1 night in Dec 2024