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Tideline Palm Beach Ocean Resort and Spa

4.0 star property
Hotel with private beach, full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tideline Palm Beach Ocean Resort and Spa

Outdoor pool, pool umbrellas, sun loungers
Exterior
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Beach/ocean view
Beach/ocean view
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Air conditioning
    Air conditioning
  • On private beach
    On private beach
  • Parking available
    Parking available
  • Spa
    Spa
The price is P19,147
P24,959 total
includes taxes & fees
Dec 15 - Dec 16

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed, Pool View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Garden View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Garden View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Partial Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Oceanfront

Balcony

Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (with Balcony)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Pool View (with Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Garden View (with Balcony)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Garden View (with Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
2842 South Ocean Boulevard, Palm Beach, FL, 33480

What's nearby

  • Lake Worth Casino Building and Beach Complex - 5 min walk - 0.5 km
  • Lake Worth Beach - 8 min walk - 0.8 km
  • Palm Beach Par 3 Golf Course - 2 min drive - 1.7 km
  • Mar-a-Lago - 9 min drive - 6.8 km
  • Worth Avenue - 12 min drive - 9.7 km

Getting around

  • Lake Worth Station - 5 min drive
  • Palm Beach Intl. Airport (PBI) - 13 min drive

Restaurants

  • ‪Benny's On The Beach - Pier - ‬8 min walk
  • ‪TooJay’s Deli Bakery Restaurant - ‬3 min drive
  • ‪The Rock Irish Pub - ‬3 min drive
  • ‪Acqua Cafe - ‬2 min walk
  • ‪Mamma Mia's Pizzeria - ‬6 min walk

About this property

Tideline Palm Beach Ocean Resort and Spa

Upscale boutique hotel near Lake Worth Beach
Located close to Palm Beach Zoo & Conservation Society and Worth Avenue, Tideline Palm Beach Ocean Resort and Spa provides a poolside bar, a terrace, and a garden. With a private beach, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a facial, a Swedish massage, or a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and American cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room wired internet.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Valet parking (surcharge), an electric car charging station, and a gift shop
  • 4 meeting rooms, smoke-free premises, and an elevator
  • A banquet hall, a porter/bellhop, and a front-desk safe
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 134 rooms have comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and showers
  • 55-inch LCD TVs with premium channels
  • Free infant beds, limited housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 20 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Brandon's Palm Beach
  • Mizu Palm Beach

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Piano
  • Sauna
  • Spa tub
  • TV in common areas
  • Water sports equipment

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 51 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • Resort fee: USD 56.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 20 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Omphoy
Omphoy Ocean
Omphoy Ocean Palm Beach
Omphoy Ocean Resort
Omphoy Ocean Resort Palm Beach
Omphoy Resort
Kimpton Tideline Ocean Resort Palm Beach
Tideline Ocean Resort Spa
Tideline Ocean Spa Palm Beach
Tideline Ocean Spa
Kimpton Tideline Ocean Resort
Kimpton Tideline Ocean Palm Beach
Kimpton Tideline Ocean
Kimpton Tideline Ocean Resort & Spa Palm Beach Florida
Omphoy Ocean Hotel Palm Beach
Tideline Ocean Resort Palm Beach
Tideline Ocean Resort Spa a Kimpton Hotel
Kimpton Tideline Ocean Resort Spa
Tideline Ocean Resort
Tideline Ocean Palm Beach
Tideline Ocean
The Omphoy Ocean Resort

Frequently asked questions

Does Tideline Palm Beach Ocean Resort and Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Tideline Palm Beach Ocean Resort and Spa?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Tideline Palm Beach Ocean Resort and Spa on Dec 15, 2024 start from P 19,147.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tideline Palm Beach Ocean Resort and Spa pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 51 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tideline Palm Beach Ocean Resort and Spa?

Self parking is available for USD 20 per night. Valet parking is available for USD 35 per night.

What time is check-in at Tideline Palm Beach Ocean Resort and Spa?

Check-in start time: 4 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at Tideline Palm Beach Ocean Resort and Spa?

Check-out is at 11:00 AM.

Where is Tideline Palm Beach Ocean Resort and Spa located?

This Palm Beach hotel is on the beach, 0.4 mi (0.7 km) from Lake Worth Beach, and within 6 mi (10 km) of Palm Beach Zoo & Conservation Society and Worth Avenue. The Society of the Four Arts and Henry Morrison Flagler Museum are also within 9 mi (15 km).

Tideline Palm Beach Ocean Resort and Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 63 out of 107 reviews" "
Rating 8 - Good. 12 out of 107 reviews" "
Rating 6 - Okay. 6 out of 107 reviews" "
Rating 4 - Poor. 13 out of 107 reviews" "
Rating 2 - Terrible. 13 out of 107 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach, shopping and Dinning. Quiet, and relaxing
Stayed 1 night in Oct 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities
…..
Stayed 1 night in Oct 2024

10/10 Excellent

BYRON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Terry

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service. Very expensive to eat or drink. Elevators never worked right and were super slow. Very noisy. Dogs and pets everywhere. Smelled like dogs. Staff unhelpful. No microwave in rooms or in the lobby.
Stayed 1 night in Oct 2024

8/10 Good

Denise

Traveled with partner, Traveled with pets
Liked: Amenities
The property itself was beautiful and Corey the bartender was the best!! My complaint is that the coffee maker in my room did not work and mentioned to front desk multiple times and still did not get a replacement. There were also large black carpenter ants in our fridge cabinet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

It was a great stay! Staff was extremely helpful. Food was delicious. Great place fkr wedding's or company get togethers.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do a ladies' trip to Palm Beach every year and usually stay at The Breakers, but this time we decided to try something new and stayed at the Tideline. I’m so glad we did—it was fantastic! While the hotel isn’t as big as The Breakers, we really loved the more intimate experience. It felt like a hidden gem, and the restaurant was superb. Every meal was a treat! One of the best parts was the beach—no annoying rocks like some of the other spots in Palm Beach, just smooth sand and perfect for relaxing. We all agreed we’d definitely recommend Tideline and can’t wait to come back again!
Stayed 1 night in Sep 2024

10/10 Excellent

Sydney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Tideline Palm Beach for a recent business trip, and it was fantastic! Check-in was super quick, which I really appreciated after a long day of travel. My room was perfect—really quiet and comfortable, so I got a great night’s sleep before my big presentation the next day. Even though I was there for work, the oceanfront location made it feel like a mini getaway. I’m already planning to come back with my family so we can enjoy the beach and everything else the hotel has to offer. Can’t recommend this place enough for both business and leisure!
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the most incredible romantic getaway at Tideline Palm Beach for our 15 year anniversary, and I can't say enough about the experience. From the moment we arrived, the service was nothing short of 5-star perfection. We were warmly greeted with a thoughtful welcome gift—a bottle of wine—which set the tone for a truly memorable stay. The moment the hotel realized we were celebrating a special occasion we were upgraded to a stunning ocean-view room! The food at Brandon's Restaurant was exceptional. The room service food was just as amazing, with everything arriving promptly and tasting absolutely delicious. It's rare to find a hotel where the room service matches the restaurant quality, but Tideline truly exceeded our expectations. The entire staff went above and beyond to ensure our stay was unforgettable and it was like everyone knew we were celebrating and it was like they joined in on it, super special. Every interaction was warm, professional, and personalized. Tideline Palm Beach has quickly become our favorite escape, and we’re already planning our next trip back. This place is a gem!
Stayed 1 night in Sep 2024

10/10 Excellent

Sean

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently booked a stay at Tideline Hotel through Expedia, and I can confidently say it exceeded our expectations! From the moment we arrived, we were greeted with warm hospitality and stunning views that set the perfect tone for our family getaway. The rooms were beautifully designed, offering a blend of comfort and luxury. We had a fantastic view of the beach that made every morning feel like a dream. Waking up to the sound of waves was simply magical! What truly made our stay memorable were the family-friendly experiences the hotel offers. The kids loved the pool area, which was both spacious and inviting. The beach is super private and clean, and we enjoyed countless hours building sandcastles and splashing in the gentle surf. The hotel also organized fun activities for kids, which kept them entertained and gave us some much-appreciated relaxation time. Dining options at the hotel were top-notch as well, with a variety of kid-friendly choices that even satisfied our picky eaters. We appreciated the attention to detail and the focus on family throughout our stay. Overall, Tideline Hotel is a perfect destination for families looking for a blend of luxury and fun. We can’t wait to return for another unforgettable vacation! Highly recommend!
Stayed 1 night in Sep 2024

10/10 Excellent

Kayti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT property! It’s right on the beach and has a private beach. I was upgraded to an ocean view which was a great surprise. I had breakfast and dinner at the hotel’s restaurant Brandon’s and loved the food. The French toast for breakfast was incredible. Would definitely come back and bring my family.
Stayed 1 night in Sep 2024

10/10 Excellent

Liad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Priscila, Miami

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and the staff was very attentive the pet friendly was the cherry on top. Would go back anytit
Stayed 2 nights in Aug 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and beach front terrace were both designed beautifully. The lobby and restaurant as well with luxurious materials and furniture. This would be perfect for a destination wedding, party or conference. The staff was very helpful and friendly.
Stayed 3 nights in Aug 2024

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and views.
Stayed 4 nights in Aug 2024

4/10 Poor

Melanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs better front desk service
Let me start off by saying that the staff that works the beach area and bar area upstairs is phenomenal and they are running a tight ship however, the front desk and interior the rooms need some help. They did go through a new renovation but my room air-conditioning wasn’t work when I checked in, and the ceiling was peeling off in both rooms that. I also felt like for a resort stay even though it’s the middle of the summer the staff was not appropriately matched for service.
Stayed 1 night in May 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall!!
Stayed 2 nights in Aug 2024

10/10 Excellent

matt

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Santa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé recently opened a business in Palm Beach area and i went med to explore the hotels. I said this was in Palm Beach reasonably priced at $405 per night and we went to dinner at Buccan which i did enjoy. After dinner we headed to the hotel for our stay and before booking we said let’s just do 1 night to see if the hotel was worth it or go back to another one we were staying at in West Palm. So let’s say … 1. Arriving at 11:15pm no valet… understandable it’s late 2. before getting to our room he said let me know if the room is clean or if you want me to change it. I said why would your book me a bad room? I would change it now .. he said no it’s open so it’s clean just making sure. I said ok 3. Get to the room it’s smells me thinking maybe they just put the AC on. 4. I always book a room with a balcony. nope no balcony. I called 2x at the front desk no response so i went downstairs 5. I told him i booked a room with a balcony he argued and said no i didn’t. Then i showed him my reservation and he said oh we don’t have room with pool view with balcony. I said well i paid extra for it. can you get me a room with a balcony 5. Gives me a room with side ocean view with balcony and says it’s a favor for you i won’t charge you the extra. I said what extra i paid for a balcony and I’m just sleeping - I’m only enjoying 3 hours as check out is at 11am. (Horrible) 6. I slept - came in the morning and walk around the area around 8am. Went to the gym the elliptical didn’t work.
Stayed 1 night in Jul 2024

2/10 Terrible

JULIET

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property for the $$. Very clean and reasonably priced. Great staff
Stayed 2 nights in Jul 2024