10/10 Excellent
Kaitlyn Virginia
Traveled with family and small children
Jan 24, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time at Royal Cancun! The food was really good (even Asian night, despite other reviews), and the staff was almost all friendly, kind and fun. There is definitely a tip requirement here, so take that into account when planning your stay. The staff gets paid $20CAD/day, so of course they need tips to survive. Carlos at the beach bar, Alfredo for poolside service, and the housekeeping staff were all fantastic! We had such a great time we seriously considered a time share. And on that note, do they offer you the time share shpiel? Yes - but just gently offered in exchange for free massages or discounted tours. Dan at the desk was so kind and helpful throughout our stay. We did the presentation and it definitely went long, but Charly was friendly and funny throughout.
The other guests were all friendly and kind, and there were a good number, but not too many kids around. Enough for fun and playmates for our son, without being overwhelmed by constant craziness. The sister resort you can shuttle to (Royal Sands) had a water park and was way more busy and expansive - so if you're looking for a party and tons of other people, that's the place for you. If you're looking for a quiet, family-friendly place to enjoy some sun, fun and water - Royal Cancun is it!
Rarely do we repeat where we go on vacation, but we are already figuring out how to try to get back here again next year and are going to bring more family with us!
Kaitlyn Virginia
Stayed 11 nights in Jan 2025