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Hotel Hacienda de Castilla

3.0 star property
Hotel with an outdoor pool, near Ultramar Ferry Puerto Juárez

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Interior
Down comforters, desk, blackout drapes, free WiFi
Property amenity
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Down comforters, desk, blackout drapes, free WiFi

Standard Room, 2 Double Beds

7.8 out of 10
Good
(20 reviews)

Highlights

Air conditioning
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Cable/satellite channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Down comforters, desk, blackout drapes, free WiFi

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Down comforters, desk, blackout drapes, free WiFi

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza 28 - 3 min drive - 2.5 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Donceles 28 - ‬11 min walk
  • ‪Fantasy - ‬7 min walk

About this property

Hotel Hacienda de Castilla

Hotel near Ultramar Ferry Puerto Juárez
Take advantage of a library, a bar, and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • A front-desk safe, laundry services, and tour/ticket assistance
  • Concierge services, 1 meeting room, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Hacienda de Castilla boast comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 44 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 100 per pet, per night.

How much is parking at Hotel Hacienda de Castilla?

Limited spots are available.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Séptimo Día Adventist Church and Mercado 23. Museo Iconografico de la Carrera Panamericana and Benito Juarez Municipal Building are also within 1 mi (2 km).

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Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 218 out of 824 reviews
Rating 8 - Good. 282 out of 824 reviews
Rating 6 - Okay. 176 out of 824 reviews
Rating 4 - Poor. 75 out of 824 reviews
Rating 2 - Terrible. 73 out of 824 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025

8/10 Good

Tram

Liked: Cleanliness, staff & service, amenities
Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

8/10 Good

Subhadip

Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Stayed 2 nights in Apr 2025

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025

8/10 Good

Chris

Liked: Staff & service
New beds, clean room
Stayed 1 night in Jan 2025

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

8/10 Good

Hilleke

Liked: Cleanliness, staff & service
Nice hotel for a night in Cancun.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

8/10 Good

Shella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Stayed 9 nights in Jan 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022

2/10 Terrible

Youcef

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 6night I stayed 2night and I left it was horrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

8/10 Good

Arbinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the one whose cleaning the rooms is so nice and friendly

2/10 Terrible

jesus israel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can hear through the wall of everyone.
Stayed 6 nights in May 2024

10/10 Excellent

Isidro

It’s very poorly area, looking danger outside specially nighttime
Stayed 1 night in Jul 2024

8/10 Good

WENYU

Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Frankie

Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024