4/10 Poor
J
Traveled with family
Jan 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the resort's VIP option - the Sun Club rooms and it did not feel VIP. Apart from the ladies at Check in and one server at Damario, I'd sum up rhe resort and it's staff at a 2/10. Everyone was rude or dismissive and this was made worse if you didn't tip them which is odd because one would normally tip based on good service. We also witnesed on numerous occassions where staff treated guests with lighter skin tones much better than those with darker skin tones, serving them ahead of their turn and greeting them warmly, while other guests barely got acknowledged. The buffet area was often covered with flies, the restaurants would be closed on certain days with no communication to guests, the rooms were relatively large but with 80s decor and in need of upgrades/repairs, the drinks were watery - everything from juice to the cocktails, the shuttles advertised on the website did not exist and the mini bar selections were limited.
J
Stayed 3 nights in Dec 2024