Family friendly Hotels in West End, Ottawa

"Pool "

"was one of the worst hotel experiences I’ve had. I woke up in the morning to a very strong smell of urine coming from the bed. After checking, it became clear the urine was actually coming from the mattress itself and soaking up through the sheets. The mattress was clearly contaminated and the bedding had not been properly cleaned or checked before the room was given to a guest. Unfortunately, I only discovered this after sleeping in the bed the entire night, meaning I unknowingly slept in urine. I took photos and a video clearly showing the liquid soaking up through the sheets from the mattress. What makes this even more frustrating is how the situation has been handled. When I checked out, I specifically asked to speak with a manager and was told someone would contact me. I also sent an email with the photos and video documenting the issue. Despite that, no manager has reached out to me at all. Sleeping in a contaminated bed is completely unacceptable and a serious hygiene issue. The lack of response from management afterward is just as concerning. I hope the property takes this seriously, both in addressing the cleanliness standards and in how they respond when a guest raises a serious issue."

"Nice location with lots of restaurants and shops in the area. Staff was friendly and helpful. Gym was well equipped an tthe breakfast selection was the best I've seen for an Inn that includes breakfast in their price. Would definitely stay here again especially for longer stays."

"Nice job on the renovations in the rooms, and cafe."

"Stayed there for 3 nights and it was a great experience. Perfect location right downtown. Lots to do in walking distance. Clean rooms,nice accommodating staff and good breakfast. I will definitely stay there again. "

"Bed sheets are not soft very scratchy and itchy hotel is could hear kids in room above people in hallways loud paper thin walls "

"Pool and hot tub were under maintenance which was disappointing. Also our thermostat was broken and the room wouldn’t cool down with any regularity. The property was great and in great shape. Staff was great. You do have to pay for parking and breakfast though."

"Noise from the street until 3Am Oufff "

"The room was updated, the bedding was very soft and comfortable. The TV had great premium channels."