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Naala Tulum

3.5 star property
Escape to an oasis near the ruins. Soak up sun by the pool or raise a glass at the bar after exploring ancient wonders.

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Bar (on property)
Exterior
Terrace/patio
Down comforters, minibar, in-room safe, desk
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is P4,835
P6,129 total
includes taxes & fees
Feb 24 - Feb 25

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 10 min drive
  • Playa Ruinas - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

Hotel near Tulum National Park
Take advantage of a terrace, a garden, and a bar at Naala Tulum. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Bike rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Luggage storage, concierge services, and tour/ticket assistance
  • An elevator, a banquet hall, and a 24-hour front desk
  • Guest reviews speak highly of the pool and helpful staff
Room features
All 95 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 1.55 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Naala Tulum?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at Naala Tulum on Feb 24, 2025 start from P 4,834.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Naala Tulum?

Check-out is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Located in Zama, this hotel is steps from Jaguar Park and Tulum National Park. Tulum Mayan Ruins and Playa Paraiso are also within 3 mi (5 km).

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Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 473 reviews
Rating 8 - Good. 101 out of 473 reviews
Rating 6 - Okay. 38 out of 473 reviews
Rating 4 - Poor. 12 out of 473 reviews
Rating 2 - Terrible. 15 out of 473 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anniel

Nice location
Stayed 4 nights in Jan 2025

8/10 Good

Rebecca

Location great clean and great roof to pool
Stayed 1 night in Jan 2025

6/10 Okay

king-hout

Liked: Property conditions & facilities
It’s a nice property but a bit noisy because noise are very loud from other guests.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alison

Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special
Stayed 3 nights in Feb 2025

8/10 Good

Jerry

It was nice, but some appointments were cheap. Staff very friendly and helpful
Stayed 1 night in Feb 2025

8/10 Good

Nathan

Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025

6/10 Okay

Paul

Liked: Amenities, property conditions & facilities
The property looks much nicer in the pictures versus in real life. The staff is extremely friendly and took great care of my brother and I. Clean room and cold beer in the bar.
Stayed 6 nights in Dec 2024

10/10 Excellent

Roberta

I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

marian

hotel super limpio y personal super amable
Stayed 1 night in Oct 2024

2/10 Terrible

Kevin

The distance from the airport was grossly underrepresented. And the free shuttle service from the airport I was unavailable. So we stayed at a different hotel near the airport and never checked in. So it would be unreasonable to expect payment.
Stayed 1 night in Feb 2025

10/10 Excellent

Tomas

Clean place, very good room
Stayed 2 nights in Sep 2024

10/10 Excellent

lakendra

I had had a wonderful experience the food not that good but not a biggy
Stayed 1 night in Nov 2024

8/10 Good

aidan

Room was decent, rooftop pool is nice. Rooftop bar, unfortunately, not always open. Shame room wasn't serviced one day (had to call reception for toilet roll). Location on outskirts of the town, 15-20mins walk into the centre. Beach is taxi ride - where traffic was single lane bumper to bumper.
Stayed 4 nights in Dec 2024

8/10 Good

Carmen

Staff is very friendly. Specially waiter at the restaurant for breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Derek

I was surprised how nice it was for the price.
Stayed 1 night in Aug 2024

6/10 Okay

Bei

Hotel driveway is narrow and difficult, WiFi does not work at night during stay. Shower wall slippery. Parking is spacious, but need to pay $10 US dollars. Room is equipped.
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Love the staff and great breakfast!
Stayed 8 nights in Feb 2024

4/10 Poor

judd

Liked: Property conditions & facilities
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Stayed 4 nights in Dec 2024

6/10 Okay

Mark

The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
Stayed 5 nights in Jan 2025

10/10 Excellent

Christina

The front of the hotel was difficult to find as there is an empty building in front of it. An employee saw me looking and brought me in. Once inside the staff was curteous and helpful. The hotel wss clean ans inviting and surrounding area was easy to navigate.
Stayed 1 night in Oct 2024

10/10 Excellent

Jen

Loved my stay here
Stayed 3 nights in Mar 2023

6/10 Okay

Brian

Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Helen

Was very nice. Staff was very friendly and right there for you!
Stayed 1 night in May 2024

10/10 Excellent

Amy Louise

Lovely hotel with an amazing rooftop pool!
Stayed 4 nights in Mar 2024

10/10 Excellent

Barry

We really enjoyed our 10 days stay. They were doing some maintenance while we were there. That's to be expected on any property. Our bed in our room was very comfortable. The employees really made our stay. They were so nice and accommodating. Shout out to Yessabel. She works the front desk and was so nice. We rented bikes from the hotel the whole time . We road to the public beach(approx. 2 mi.) and all around the city. Too many good restaurants to mention. Bateys mojitos are a must!