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Naala Tulum

3.5 star property
Hotel with a 24-hour front desk, steps from Tulum National Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Naala Tulum

Exterior
Front of property
Rooftop terrace
Down comforters, minibar, in-room safe, desk
Living room
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is P5,197
P6,573 total
includes taxes & fees
Nov 22 - Nov 23

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Down duvet
2 bedrooms
Ceiling fan
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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8.4 out of 10, Very Good, (753)
The price is P4,677
P5,852 total
includes taxes & fees
Dec 4 - Dec 5
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About the neighborhood

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 1 min walk - 0.1 km
  • Las Palmas Public Beach - 5 min drive - 3.5 km
  • Tulum Mayan Ruins - 7 min drive - 4.0 km
  • Playa Paraiso - 10 min drive - 4.3 km
  • Playa Ruinas - 10 min drive - 4.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

Hotel near Tulum National Park
Take advantage of a terrace, a garden, and a bar at Naala Tulum. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Bike rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Concierge services, an elevator, and a banquet hall
  • Luggage storage, a 24-hour front desk, and tour/ticket assistance
  • Guest reviews speak highly of the pool and helpful staff
Room features
All 95 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 1.55 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Naala Tulum?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Naala Tulum on Nov 22, 2024 start from P 5,197.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Naala Tulum?

Check-out is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Located in Zama, this hotel is steps from Tulum National Park, and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Playa Paraiso is 2.6 mi (4.1 km) away.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 276 out of 418 reviews" "
Rating 8 - Good. 88 out of 418 reviews" "
Rating 6 - Okay. 32 out of 418 reviews" "
Rating 4 - Poor. 10 out of 418 reviews" "
Rating 2 - Terrible. 12 out of 418 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

lakendra

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I had had a wonderful experience the food not that good but not a biggy
Stayed 1 night in Nov 2024

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Stayed 1 night in Jun 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The front of the hotel was difficult to find as there is an empty building in front of it. An employee saw me looking and brought me in. Once inside the staff was curteous and helpful. The hotel wss clean ans inviting and surrounding area was easy to navigate.
Stayed 1 night in Oct 2024

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service
Staff is very friendly. Specially waiter at the restaurant for breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Nio

Stayed 1 night in Aug 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised how nice it was for the price.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That fabulous lobby and rooftop amenities.
Stayed 1 night in Jun 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum
Clean and comfortable. Well situated
Stayed 3 nights in May 2024

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice. Staff was very friendly and right there for you!
Stayed 1 night in May 2024

8/10 Good

Guthrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with an amazing rooftop pool!
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.
Stayed 2 nights in Mar 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Noelannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Stayed 4 nights in Mar 2024

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Love the staff and great breakfast!
Stayed 8 nights in Feb 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!
Stayed 16 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Stayed 3 nights in Feb 2024