4/10 Poor
Lisabeth
Feb 13, 2025
Liked: Cleanliness
Disliked: Amenities
Was really looking forward to staying at the Grand Beach Surfside as I had heard good things. While the location is good the hotel was chaotic. Not enough staff. The rooms are clean and fine but the air conditioners are extremely loud making it impossible to sleep at night. There is no where to get a snack after 9 pm. The beach amenities are poor. They would not put up umbrellas stating that they weren’t allowed yet all of the hotels surrounding the hotel had their umbrellas up. If you left your chair it would be given away. I asked for a later check out and they agreed for one hour as my flight was delayed. I had housekeeping staff bugging me 3 times during that time frame to leave and it was within that time frame. A green juice in the morning was over $14 US. Crazy. My friend was put into an accessible room with a broken shower head and no hot water. They were very unhelpful. I don’t think I would chose to stay here again even though I did like the location in Miami b
Lisabeth
Stayed 4 nights in Feb 2025