2/10 Terrible
Andy
Oct 14, 2024
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I have one of the worst experience while I booked a loft room that had a connecting door and during evening I already heard a party going on next door with loud voice in not local language. I thought it will dead down so waited till almost 12am before heading to bed and the noise only got louder. Then I walked across the room to notice that a big group of 6-7 in one room with one person bring back ice and liquor into the room. So I requested for room change which at first I thought wow such good service and accommodating and the guest service brought the room key to me for 1208 so I packed everything and proceed to the room myself. Then I knock the door thought there was no one and then walked into two people having sex how embarrassing. So I had to go back back to the lobby to let them know that they gave me a room with someone in it. So I waited almost 20-25 minutes from 1215 to almost 1230am to figure this out. I can't believe how bad this experience was for me and the service was really themselves talking to themselves and not really apologise much to me a guest waiting at their lobby. You probably know I wouldn't recommend this location again to anyone if they don't monitor how much guest can be in one room and make so many mistakes. More training is definitely needed. The name of the people that help me was Junnie and Jonathan I believe.
Andy
Stayed 1 night in Oct 2024
