Soma Bay hotel rooms a the Pickalbatros

"Great"

"It was our first time in Hurghada and we were very pleased with the results of this hotel. The restaurant staff were friendly and welcoming especially Obama who helped me out when I needed some help with something and they all are extremely hard working individuals. The evening entertainment from the animation team is always great fun and jolly to participate in. The reception staff let us stay a little longer as our return flight home was very late in the evening which was much appreciated. I would definitely recommend this fabulous hotel may return again with friends very pleased and great holiday. "

"So far as the hotel is concerned I do not have a single complaint about. The rooms and public areas were clean and well tended, the gardens are a delight. All the staff we encountered were very friendly and bent over backwards to provide excellent service. A special shout out to Romel in Yades - though there were many others whose names I did not get; he served us every breakfast and lunch. We also had massages in the Spa which were excellent. The only area of concern was in respect of the beauty salon, we were offered and accepted on my part 2 x facials and 2 x manicure my partner also had a 2 x pedicure. He was reasonably happy with his pedicure, but the manicure and facial fell well short of what I would expect. Facial - no cleanse at start just 3 consecutive masks; each wiped off which a damp sponge not properly cleansed and lastly a lick of moisturiser whole time 23 minutes- usual time one hour, Manicure no finger soak no hand massage, poor filing of the nails used a sawing motions when it should be one way rough and hurried treatment of cuticle, but worst of all the clippers etc were not sterilised between customers. Total time 17 minutes usual time one hour. As the deal included two I went back to see if that had been a bad day - but know just even quicker and new clear nail polish was applied over old instead of removing it. I doubt any of the staff are professionally trained."

"Very beautiful hotel with own beach and very friendly and professional staff. "

"Awesome"

"Cascades is a lovely property in a great location. The staff are incredibly professional and helpful. I would highly recommend a stay here and be sure to use the Spa!"

"Great overall value for money. Food is excellent. Vast beach area with quiet zones, and water sports. "

"Here's a revised version of your review: --- I’m not sure where to begin, as this place truly exceeded all expectations. From start to finish, it was an unforgettable experience. The resort is incredibly fun and well-maintained, offering a wide variety of pools, water slides, and activities for both kids and adults. My wife and I, along with our children, were never bored! The food was consistently excellent, with diverse dining options that catered to all tastes. One of the standout features of this place is its exceptional customer service. It’s clear that the staff is highly trained to provide top-notch hospitality, but a few individuals went above and beyond, making our stay even more memorable. I’d like to extend a special thank you to: 1. **Mr. S El-Shahat**, the pool slide attendant, whose kindness and attentiveness to my daughter were truly outstanding. Your care made all the difference—thank you! 2. **Gamal**, the bartender near the 4 Corners restaurant. Your warm, friendly attitude and engaging conversations made every visit to the bar a pleasure. We looked forward to running into you each time! In summary, this resort is one we will always remember and will undoubtedly return to in the future."

"This is the second time I have bed. Here. We love it. Although there are massive renovations this did not spoil our stay, and when they are finished it will be outstanding. All staff are superb and welcoming, nothing is too much trouble. "