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"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Excellent location, good service and great personnel."

"Fabulous for my family of 4. Close to Shiodome subway stop. "

"Very convenient drop off from airport limousine bus right at the door. It is quite close to the subway station. It is quite a walk from the main tourist area if you want to be very close to the shopping area. It is on the more quiet side of Shinjuku. There is a lot of good restaurant nearby. The hotel itself is clean and staff are very nice. Room is super small but expected in Tokyo area."

"Love the experience "

"Excellent would definitely recommend "

"The hotel is in a great location, staff are friendly and very clean! "

"Great hotel. Clean and comfortable room with great facilities and amenities that were replenished daily. Very much enjoyed our stay. The only thing that I felt a little annoyed about was the fact we had the buffet breakfast once and it cost me almost £50 for two adults and a child. This seems excessive and far out of place with the costs of our other meals in Tokyo. "

"Such a spacious and beautiful hotel in an excellent location! Air limousine bus stop from Narita airport is a plus!!! Will definitely come back!"