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Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Aerial view
Aerial view
Aerial view
Aerial view
On the beach, white sand, sun loungers, beach umbrellas
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Bar
The price is P29,379
P29,379 total
includes taxes & fees
Dec 23 - Dec 24

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

Similar properties

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Bahia Principe Grand Jamaica - All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
7.4 out of 10, Good, (2450)
The price is P27,050
P27,050 total
includes taxes & fees
Dec 23 - Dec 24
Bahia Principe Grand Jamaica - All Inclusive
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About the neighborhood

Map
Salt Coppers, Runaway Bay, Saint Ann

What's nearby

  • Green Grotto Caves - 3 min drive - 3.1 km
  • Cardiff Hall Beach - 4 min drive - 2.6 km
  • Ocean View Beach - 4 min drive - 2.6 km
  • Runaway Bay Beach - 4 min drive - 2.9 km
  • Puerto Seco Beach Park - 6 min drive - 6.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 66 min drive

Restaurants

  • ‪Las Olas - Rodizio - ‬10 min walk
  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬8 min walk
  • ‪picasso - ‬4 min walk
  • ‪Sunset Bar - ‬9 min walk

About this property

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Luxury all-inclusive property by the sea
At Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive, you can look forward to a free breakfast buffet, 4 poolside bars, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, a beach bar, and sun loungers. Indulge in a massage, hydrotherapy, and a body wrap at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Asian cuisine. The gym offers yoga classes and fitness classes; other things to do include snorkeling, scuba diving, and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
Other perks at this property include:
  • 3 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • A bike on site, express check-out, and a gift shop
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 525 rooms include comforts such as 24-hour room service and pillow menus, in addition to perks like air conditioning and separate sitting areas. Guest reviews highly rate the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Jazmin Main Restaurant
  • Mikado Restaurant
  • Picasso
  • Rodizio Las Olas
  • Takara

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycles
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Personal motorized watercraft
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 buildings
  • 7 floors
  • Banquet hall
  • Built in 2015
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Luxury Bahia
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Runaway Bay
Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
Luxury Runaway Bay
Runaway Bay Luxury Bahia Principe
Bahia Principe Luxury Runaway Bay
Bahia Principe Luxury Runaway Bay All Inclusive
Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
Bahia Principe Luxury Runaway Bay Adults Only All Inclusive

Frequently asked questions

Does Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive on Dec 23, 2024 start from P 29,378.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Check-out is at noon.

Does Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive located?

Nestled on the beach, this Runaway Bay property is within 3 mi (5 km) of Jamaica Beaches, Cardiff Hall Beach, and Ocean View Beach. Runaway Bay Beach and Flavours Beach are also within 3 mi (5 km).

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1251 out of 2381 reviews" "
Rating 8 - Good. 566 out of 2381 reviews" "
Rating 6 - Okay. 296 out of 2381 reviews" "
Rating 4 - Poor. 135 out of 2381 reviews" "
Rating 2 - Terrible. 133 out of 2381 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

ishelli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the team work that was displayed among each other in ALL areas especially when dinning at Jazzmine... we'll visit again. We love the live music from the bands... The garden was beautiful, the beaches, pool rooms clean and nice. We really enjoy our first international vacation.. THE FOOD'S WAS ON POINT. from check-in to check-out was wonderful. Housekeeping was great. The baggage men was wonderful.
Stayed 5 nights in Dec 2024

10/10 Excellent

Danelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Takeyia Jones and Shandon Green were so helpful at all times! They made sure to check in with us to ensure we were having the best time. The pool was wonderful and DJ Dave rocked the music!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jake Casimiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with great staff! Shannon Green & DJ Dave & Takieya Jones really made the trip memorable! Great great staff here!
Stayed 5 nights in Dec 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most amazing experience! From the front desk, to dining, to room service, all of the services were spectacular. The room was luxurious, spacious and comfortable. The dining was incredible! I was shocked at how good the food was everywhere I dined at on the resort. The staff was friendly and incredibly helpful. 10/10 experience and I will definitely return!
Stayed 4 nights in Dec 2024

2/10 Terrible

renee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in Evening staff was rude with an attitude. I was lied too over and over again. I paid for 4 rooms, only received keys for 3 rooms. I was told that my party will be together, not true, we were in different buildings, floors with no ocean views as promised. I had to make 4 trips to the front desk on day one to try to clear up the problems. After the 5th visit to the front desk, I ask to speak with a manager or someone in charged. The manager was no help, he supported the RUDE/ATTUTIDE STAFF. My guest had to sleep together in a double bed, after I ask and paid for 2 double beds. We were told that someone would bring a roll out bed, never received. I paid for Ocean View but received flowers, and bushes instead. My luggage was lost, which I had to find on my own. This was my 3rd visit, and I will never bring and/or tell FAMILY, FRIENDS OR ASSOCIATE TO VISIT THIS RESORT.
Stayed 4 nights in Dec 2024

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the Check-in Evening Staff. The communication was poor and rude. The 2 female staff during my check-in, told untruth, lied, and need more training with dealing with the customers. I paid for 4 rooms but only received keys for 3 rooms after asking for 4 keys. I was told my party was together, but we were not, as promised. I ask for an ocean view but was placed with flowers and bushes in front of my balcony. After walking back and forth to the front desk, I ask to speak with a manger or someone in charge. Once again, the conversation lasted for over an hour with little satisfaction for me/the customer. This is my 3 visits, I WILL NOT ASK FAMILY, FRIENDS OR ASSOCIATES TO VISIT THIS RESORT.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Food is ok service is good rooms ok pools good beach is terrible if you only want to go to the pool it’s ok if you want beach forget it
Stayed 6 nights in Dec 2024

2/10 Terrible

Brittany

Liked: Property conditions & facilities
Disliked: Staff & service
Rude staff,don’t follow instructions and refuse to help
Stayed 2 nights in Dec 2024

10/10 Excellent

Imion J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, I really enjoyed my stay and would recommend it to anyone.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robert

Stayed 3 nights in Nov 2024

10/10 Excellent

andrzej k

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 14 nights in Nov 2024

8/10 Good

Anna

Stayed 7 nights in Nov 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Venkata

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
•Theft alert: Theft happened in our room during the stay. We alerted the guest services manager immediately, who then alerted security. Security took our statement, then did an inspection of the room, during which he went through all our things as well as our safe. He then asked us quite invasive questions and finally we lost the money. •First Aid - Resort will not provide basic first aid. It good to carry the basic first aid kit. You need to buy then in store which is very expensive. Single Ibuprofen costs $4 USD. •Buffet - We have many multiple buffet restaurants and food is available all the time. Outdoor buffets seem to be unhygienic as the food is constantly exposed to flies and do not have many options for the vegetarians. •About Resort- Resort is well maintained, and we have a lot of activities & entertainment programs inside the resort throughout the day. ‘Bobbette’ is from the day shift room service staff, who provides exceptional room service. ‘Takeisha’ who works at the guest experience helped a lot to plan our trips. •Tours - We found it too expensive when you book the trip with tours guide at the resort facility. It’s better to hire a rental car and visit the nearby tourist spots. •Tennis lessons - Patrick is exceptional coach, and he is very passionate about teaching tennis. His personalized coaching, guidance, patience, and motivating approach have significantly improved our tennis skills. A very bad experience overall, I don't recommend friends or family.
Stayed 13 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and would recommend this resort to family and friends.
Stayed 4 nights in Dec 2024

10/10 Excellent

Renee Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every aspect of the property, staff, service, food, and excursions. Our waitress Keisha was awesome very attentive and kind. Marvin at with come2 was excellent in getting us set up on excursions. Our room was a sea view very clean and well kept. We enjoyed every meal and had a drink in our hands whenever we wanted. This was a great first trip to Jamaica and definitely will not be our last. Thanks to all the staff for making us feel welcome!
Stayed 4 nights in Dec 2024

2/10 Terrible

Sabrina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My husband and I went to celebrate our wedding anniversary, and unfortunately, it was a terrible choice of resort. The staff were always rude, and I'll share some of the incidents that happened. On the first day, we arrived tired from our trip and went to dinner at one of the restaurants. The staff member made a joke, saying to my husband, "I know you want to show off your muscles, but it's not allowed to enter wearing a tank top." We were exhausted and had to go back to our room for him to change clothes. But to our surprise, there were people wearing the same type of clothing inside the restaurant. Another situation was that every time we went to a bar to order a non-alcoholic drink, we were mocked. We don't drink alcohol, and they didn't know the reason. They should have had more sense before being so clueless. They would show us to other people, laughing loudly, as if we were asking for something out of this world, leaving us completely embarrassed. We arrived at a restaurant that required advance reservations, and my husband mistakenly said that we had an appointment at 7:30. The receptionist started laughing at us and asked, "Are you going to see a doctor? Because here we have RESERVATIONS, not APPOINTMENTS." Once again, we were embarrassed in front of the staff who were laughing. The restaurant staff were mostly rude, and I hated. My husband was expelled from a beach bar, where he wanted to get water, with the staff yelling at him. TERRIBLE EXPERIENCE
Stayed 4 nights in Nov 2024

10/10 Excellent

Li

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food
Stayed 5 nights in Dec 2024

4/10 Poor

Brittany Chung

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is huge… and not very accessible …be careful when you book because there are two sides (luxury and grande) there isn’t much of a difference except the luxury side is adult only. If you book on the grande side you cannot dine in the luxury restaurants but all guest crossover as they please even though the employees at the front desk will tell you, you will need a day pass just to use the other side amenities. I booked the luxury side and my room was decent it was moldy and the suite was dated. I was there for a wedding and many ppl in our party had leaks in there room, roaches and dated suites. Even the bride on her wedding day had a huge leak in the room and we had to get ready around a huge puddle. In all it was okay. The rooms are hit and miss and the food was okay. Holly from guest services is amazing and the theater show was awesome. But overall this wasn’t the best vacation or accommodation.
Stayed 7 nights in Nov 2024

8/10 Good

Rachel, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2024