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Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
Luxury resort on the beach, with outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Shopping mall
Property amenity
Aerial view
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Iberostar Waves Paraíso Beach - All Inclusive

Pool
Hot Tub
All inclusive
Spa
8.2 out of 10, Very Good, (1001)
Iberostar Waves Paraíso Beach - All Inclusive
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 13 min walk - 1.2 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.6 km
  • Tres Rios Ecopark - 13 min drive - 11.0 km
  • Maroma Beach - 14 min drive - 6.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪La Laguna - ‬2 min drive
  • ‪Snake Bar At Iberostar Maya - ‬2 min drive
  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By el Faro - ‬8 min walk
  • ‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury all-inclusive resort near Playa Paraiso Golf Course
Located close to Maroma Beach, Iberostar Waves Paraíso del Mar - All Inclusive provides a golf course, a nightclub, and a swim-up bar. With a white sand beach, a beach bar, and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a body wrap at Spa Sensations, the onsite spa. At the 12 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include kayaking, basketball, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a shopping mall on site.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Tennis courts, babysitting (surcharge), and multilingual staff
  • Tour/ticket assistance, smoke-free premises, and meeting rooms
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 388 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free stocked minibars and free WiFi. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and childcare services

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Faro
  • El Kiosko
  • El Mercado
  • El Rodizio
  • La Dorada

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Frequently asked questions

Does Iberostar Waves Paraíso del Mar - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Iberostar Waves Paraíso del Mar - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Paraíso del Mar - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Paraíso del Mar - All Inclusive?

Yes, the property is all-inclusive.

Where is Iberostar Waves Paraíso del Mar - All Inclusive located?

Located in Playa del Carmen, this beachfront resort is connected to the convention center, 0.7 mi (1.1 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Puerto Morelos Beach and Punta Esmeralda Beach are also within 12 mi (20 km).

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1005 reviews" "
Rating 8 - Good. 274 out of 1005 reviews" "
Rating 6 - Okay. 154 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mayyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so big and clean
Stayed 4 nights in Dec 2024

8/10 Good

Hariharan M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Sherline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a great yimr
Stayed 3 nights in Dec 2024

8/10 Good

Gael, Thompson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 7 nights in Dec 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it had similar qualities as you would see in most big resorts, particularly cleanliness, and service. However, I felt the food was just mediocre at the buffets, and the food was usually not hot. It was also very difficult to make reservations for the two à la carts that required it, indicating they were full a car first day of arrival all through the week. After being tenacious, I was able to get one for my family.. Also, I found it really frustrating in our ability to find chairs and lounges at the beach and in the pool area, unless you woke up very early, like around 7 AM.
Stayed 5 nights in Dec 2024

10/10 Excellent

Angelique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a great time. Staff is friendly, lots of activities. The changed out towels daily which was nice. 10/10 would recommend. Were already planning on returning back next year with friends :)
Stayed 4 nights in Dec 2024

8/10 Good

Allison, Chicago

Stayed 5 nights in Nov 2024

10/10 Excellent

Braden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and peaceful spot. Beautiful beach and very friendly staff members that are willing to always help. Food was amazing and such a variety of restaurants and always felt safe. Would definitely recommend!
Stayed 7 nights in Nov 2024

10/10 Excellent

Gi Bun

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very kind and delicious food
Stayed 3 nights in Nov 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Christopher

Stayed 5 nights in Oct 2024

6/10 Okay

Dragoljub

Traveled with family and small children
.
Stayed 7 nights in Oct 2024

10/10 Excellent

Nidia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

2/10 Terrible

Tarek

Stayed 3 nights in Oct 2024

4/10 Poor

Oscar

Traveled with family
Disliked: Property conditions & facilities
Although the rooms we kept fairly clean there was 1 giant cockroach about 1inch long in our shower, the pool needed allot of attention, dirty pool, entertainment was 3 out of 10. At the beach, the Coati animals were everywhere making it impossible to sit and eat peacefully, we always had to stand and eat, some were somewhat aggressive and would not hesitate totale your food right out of your plate. At checkout staff refused to honor our hotel certificates.We will not be returning to this resort. There are many others in the area for less money, and better quality food, entertainment and cleanliness.

10/10 Excellent

victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff. Jessica and Chris were very nice, helpful, and knowledgable. Excellent stay.
Stayed 5 nights in Oct 2024

2/10 Terrible

James, Valencia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have coming here the past 3 years and loved the property!! Especially the food!! NO MORE!! My husband and I got very sick eating at the buffet the FIRST NIGHT The food was ICE COLD AND I'M not talking about the ice cream. Watered down drinks. Enough of the bad some of the workers went out of their way to go above an beyond to help you. Thanks so much Eddie and Duran!! You deserve a HUGE raise
Stayed 7 nights in Oct 2024

8/10 Good

Charles Aurentz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Sep 2024

4/10 Poor

Jay Connor

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First off, you’ll get locked out of your room at least 2 times within 4 days. Our keys stopped working twice and they blamed it on the magnet even though we did not keep the key anywhere near something that would damage it. Second, don’t go to the spa if you only speak English. The staff did not understand me and could not explain the process to me. I ended up leaving out of confusion and frustration. Third, DO NOT agree to a sales pitch. They will not tell you about the 90 minute presentation until it’s too late to back out. They sell it to you with a free breakfast at the 5 diamond resort next door. The breakfast was worse than the one at our resort by a long shot. The free gift was the trip to the spa (and you can read how that turned out for us). Fourth complaint, do not listen to the dress code that they say they have. They do not enforce it. When I asked if they enforced it, they said “not really”. So we sat at a “5 star” restaurant and I got to stare at peoples feet and no sleeved arms while I’m sitting there sweating in pants and a long shirt. Bars do not open at 10 more like 10:30-11:00. If it rains during the day there is basically nothing to do. Staff was not very engaging for most of the trip other than the events people but even they didn’t seem into it for most activities. Our server at the seafood restaurant helped us out with something and we were so glad to have good service that we tipped her $30. Airport has better shops than the resort. I could keep going
Stayed 5 nights in Oct 2024

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. We moved here after staying in an awful hotel nearby that we had to get out of. This place did the job. It is a huge complex, maybe a little bit dated, but good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hashem Hashem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice short vacation for 5 days
Stayed 5 nights in Oct 2024

4/10 Poor

Fabiana, Marlboro

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Please understand Inhave never written a review before but feel the need to give you the heads up. I’ve been to Mexico 6 times and I was extremely disappointed. This is a 3 star resort far from 4-5 stars. Food is the same all the time, Brazilian restaurant not worth it to go. Pool had constant dirt, lime wedges, bugs and we even found a hair extension. It was dirty every day. The drinks are so watered down that I, a rare drinker who had at least 4 drinks had zero effect on me. Other visitors expected a nicer resort that was a little high end we’re just as disappointed. If you don’t believe me, go and you’ll see how dated, dirty, low quality food. They never stop reminding you, waves is the lowest of the rest of the hotels. Try one of the RIU’s they’re great. Will never stay at a Iberostar hotel. I expected more than they cared to deliver.
Stayed 8 nights in Oct 2024

6/10 Okay

Shohina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
#1 roaches in room. A lot of large cockroaches and spiders. #2 the first day we arrived they tried to push and sell their memrships. #3 same fast food everyday #4 the shows are NOT interestong and cheap quality. #5 the beach was OK. BUT THE OCEAN WAS DANGEROUS with strong waves. We were not able to enjoy ocean and beach with kids because it was dangerous.
Stayed 5 nights in Sep 2024