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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Recharge in this revitalized hotel near Island at Pigeon Forge where you can work late or unwind early.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Desk, laptop workspace, iron/ironing board, WiFi
Daily continental breakfast for a fee
Private kitchenette
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
The price is P2,690
P3,020 total
includes taxes & fees
Jan 26 - Jan 27

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.6 out of 10
Excellent
(59 reviews)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Renovated in 2023
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(41 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Hair dryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Hair dryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Renovated in 2023
Hair dryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Interior entrance

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Pool
Breakfast included
Parking included
Free WiFi
8.8 out of 10, Excellent, (2071)
The price is P3,016
P3,493 total
includes taxes & fees
Jan 29 - Jan 30
Pigeon River Inn
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About the neighborhood

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive
  • Titanic Museum - 4 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel rejuvenated in 2023 and located near LeConte Center at Pigeon Forge
Close to Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides amenities like laundry facilities and a 24-hour business center. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), a vending machine, and a 24-hour front desk
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All 65 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Microwaves, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Jan 16, 2025, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Jan 26, 2025 start from P 2,690.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Surestay Plus By Best Western Pigeon Forge?

Self parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Check-out is at 11:00 AM.

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Pigeon Forge Factory Outlet Mall and LeConte Center at Pigeon Forge. Dollywood and Island at Pigeon Forge are also within 3 mi (5 km).

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 408 out of 773 reviews" "
Rating 8 - Good. 195 out of 773 reviews" "
Rating 6 - Okay. 84 out of 773 reviews" "
Rating 4 - Poor. 42 out of 773 reviews" "
Rating 2 - Terrible. 44 out of 773 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a good value for your money. The hotel is right off the main road, it is just behind a few buildings so it doesn’t look like the most visually appealing area. But you can walk to a lot of attractions and everything else is a close drive. The rooms were clean overall and the housekeeping staff brought us fresh towels every day. The breakfast is nothing exciting but it will get you through the day. The main problem is that you can hear everything through the room. There was a loud banging noise that could be heard early each morning and the geese outside gave us a wake up call too. Also, you can really hear the people moving around on the floor above you. Overall I would stay again because the price and location make it worth it.
Stayed 6 nights in Jan 2025

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service
The coffee pot was gone and a dent in the bathroom door and it was the 1st room so we heard all the noise in the
Stayed 1 night in Jan 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Had a terrible experience with our stay here, and are still fighting to get a refund. We had to check out at almost 3 am due to noise in the room above us, and no other rooms being available. The insulation to noise here is EXTREMELY poor and you can hear every sound. The front desk made no attempt to resolve the obvious noise. We could hear music so loud that it was rattling plastic in our room, stomping above us, and people puking everywhere, to the point we could hear it splash on the floor. To make it worse, the property will absolutely not respond to us or Expedia to issue a refund, and we were told they even blocked Expedias number. The staff have been extremely lazy and unhelpful. Would absolutely not recommend this place to anyone, it will ruin your experience of your stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mignelia

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Dec 2024

4/10 Poor

Thomas

Traveled with family
Disliked: Amenities
The room was clean, beds were comfortable, very little space for luggage and very little counter space in the bathroom. I think the couple in the room beside us was part of the Housekeeping staff. They were loud TV on loud until 1:30am and running a vacuum at 12 midnight. Also the dumpster was in the parking lot outside the rooms and were emptied at 430 am in the mornings.
Stayed 3 nights in Dec 2024

2/10 Terrible

abhishek

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Giorgina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this property is the convenience of the location. On the other hand, is dirty, outdated, noisy, unsafe. I do have to mentioned that the front desk lady was very respectful and nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The 2nd time we have stayed there. Excellent hotel!!!
Stayed 2 nights in Dec 2024

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, amenities
Did not make it was In wreck
Stayed 2 nights in Dec 2024

8/10 Good

Richard, Maysville

Traveled with partner
Disliked: Property conditions & facilities
Plain, clean and good location. Very vanilla, sparse furnishings. .
Stayed 1 night in Dec 2024

8/10 Good

Allan

Traveled with family
Liked: Amenities
It was clean , staff kind
Stayed 1 night in Dec 2024

8/10 Good

Janet

Stayed 2 nights in Nov 2024

6/10 Okay

Sarah

Stayed 1 night in Nov 2024

2/10 Terrible

Billy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures and reviews were very misleading. Our room was in disrepair. The door would not close all the way and there was a big gap under the door that we had to stuff towels in to keep the cold air out. There was so much noise coming from the outside we couldn’t even sleep. I went to the front desk the next morning to complain about the room. I wasn’t offered a different room or an apology. We decided to check out even without a refund for the rest of our stay. Best Western needs to do better.
Stayed 2 nights in Dec 2024

6/10 Okay

Keila

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Rooms are confortable and clean, but they have wooden floors and seems their old. We sleept the first night on the first floor, at 6am we could hear the people upstairs walking (squicky sound). We couldnt sleep after that time. Next day they changed us to the second floor, much better. But felt sorry for the people downstairs because I could hear the squicky sound each time i moved.
Stayed 2 nights in Nov 2024

8/10 Good

Jeff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Dec 2024

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Dec 2024

4/10 Poor

Derrick

Stayed 1 night in Nov 2024

10/10 Excellent

Collin

Stayed 1 night in Nov 2024

8/10 Good

Hamiel

Traveled with family and small children
Liked: Cleanliness, staff & service
Did not like area surrounding property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place Great price
Stayed 1 night in Dec 2024

8/10 Good

Isabela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is good. I just wish it was more clean.
Stayed 1 night in Nov 2024

2/10 Terrible

Christopher

The room was filthy. Hair and stink bugs. Floors needed to be swept and mopped. Staff was rude and wanted to charge more for a room on a bottom floor. I’m handicapped.
Stayed 1 night in Dec 2024

10/10 Excellent

Keeley

Traveled with family
It was a great experience, easy employees to work with, and convenient to all the stores!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2024