2/10 Terrible
KHUN HAI
Traveled with partner
Nov 22, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at AMATA residence from November 13th to 16th, and my experience was far from satisfactory. The most glaring issue was the dishonest tactics employed at check-out. 3 nights stay was booked and paid in advance and I felt the malicious employees tried to charge me extra bucks by pretending I took one of their bathrobe. It felt like a blatant attempt to squeeze extra money out of me, which left a sour taste in my mouth. Clearly the staff was trying to get money out of me. I was either a scripted scenario between the housekeeping staff and the girl at the reception to get some money and keep for themselves or it could also have been an unprofessional housekeeping staff who did not make sure every room inclusions were there i.e. maybe the customers before us took it, of maybe the staff forgot to bring it back in when preparing the room for my stay. With such dishonest behaviour, this certainly does not help make a good reputation for the place. No wonder why Cambodia is having way less tourists than other surrounding countries. Malicious fraudulent business practices of hotels like this contributes to the country's bad performance in tourism. The bathroom was another major letdown. plumbing was awfully done, with leaky faucets and a shower that barely functioned. Overall, my stay at Amata Residence was marred by these negative experiences. I would not recommend this hotel to anyone looking for a pleasant and hassle-free stay.
