See all properties

Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
View from room
Lobby sitting area
View from property
Restaurant
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
The current price is P14,785
P18,415 total
includes taxes & fees
Jun 9 - Jun 10

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite Downtown View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout drapes

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

View from room

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

View from room

Palace Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite

1 bedroom, minibar, in-room safe, blackout drapes

Diplomatic Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite

View from room

Palace Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout drapes

Palace Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite Downtown View

Living area

Palace Suite Downtown View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Fountain View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout drapes

Palace Fountain View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout drapes

Diplomatic Suite Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout drapes

Palace Suite

  • Sleeps 2
  • 1 King Bed

You may also like

Ad
2 restaurants, breakfast, lunch, dinner served; Italian cuisine

SLS Dubai Hotel & Residences

Business Bay
  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 213 reviews
The price is P7,929
P10,017 total
includes taxes & fees
Jun 15 - Jun 16
SLS Dubai Hotel & Residences
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk - 0.6 km
  • Burj Khalifa - 6 min walk - 0.6 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km
  • Dubai Fountain - 3 min drive - 1.4 km
  • Dubai International Convention and Exhibition Centre - 7 min drive - 6.4 km

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury eco-certified hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on site, and a coffee shop/cafe. Treat yourself to a massage, a manicure/pedicure, or hydrotherapy at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and a banquet hall
  • A gift shop, tour/ticket assistance, and an elevator
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 242 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Similar properties

Poolside bar

Shangri-La Dubai

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.6 out of 10, Exceptional, 1,310 reviews
The price is P6,146
P7,833 total
includes taxes & fees
Jun 28 - Jun 29
Shangri-La Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Palace Downtown?

As of Jun 8, 2025, prices found for a 1-night stay for 2 adults at Palace Downtown on Jun 9, 2025 start from P 14,785.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk/promenade, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1000 reviews
Rating 8 - Good. 140 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 10 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
A very beautiful property facing the Burj Khalifa. The mall was within walking distance even in the heat. The fountains out back were under construction which we did not know prior to making reservations but the hotel upgraded us to an incredible suite to make our stay special and memorable. The staff was super kind and helpful for everything from sending out our laundry to coordinating taxis to our destinations.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ben y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Stayed 8 nights in Feb 2025

10/10 Excellent

Kapeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

arif

Liked: Cleanliness, staff & service
Excellent hotel, with outstanding personal service from staff. Cannot beat the location
Stayed 3 nights in Feb 2025

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the heart of the best of Dubai
Stayed 3 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Moutaz

Liked: Cleanliness, amenities, property conditions & facilities
was noisy of the work is going on at Dubai fountain
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024

10/10 Excellent

Eya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in downtown Dubai

Best hotel in Dubai! The service is excellent with not even a tiny comment. Will recommend it to any tourist that looks into excellency.
Stayed 1 night in Feb 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Jul 2024

10/10 Excellent

JINWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfy

It was very good hotel for my family trip. Near by Dubai mall and good location for many restaurants and shopping
Stayed 2 nights in Jan 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel nice location and spacious rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I received exceptional service and felt very welcome. Waseem, a floor manager, provided outstanding assistance with check-in. The staff were all very pleasant, and I plan to return to this hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !
Stayed 3 nights in Feb 2025

10/10 Excellent

Jola

Liked: Amenities, property conditions & facilities
Service was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024

6/10 Okay

Lily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.
Stayed 2 nights in Apr 2025