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"Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train. There is a convenient ski rental on site. The breakfast has a good selection but their breakfast tea was not hot enough. The room was very nice and comfortable, although it tended to be on the hot side, enought to have to crack the patio door to keep it cool. I appreciated the full shower with glass door as opposed to those half covered ones that I end up spraying water all over the place. I usually have a pet peeve with overly thick pillows, but here, their pillows smooshed down and were quite comfortable. I am probably in the minority, but I would prefer a thinner sheet and blanket instead of the thick duvet you seem find on every Swiss bed. The pool was large and spacious and I appreciated the hot tub after a good ski. Highly recommend it - 4.5 ot of 5 stars."

"I had a great three night stay. Very comfortable hotel in good location off Main Street and near train station. Has many amenities such as good breakfast, steam and sauna, and restaurant and bar just off lobby. I misplaced ID and credit card (thought they were lost) but housekeeping found and called me day I was leaving. Highly recommed."

"Great location for a reasonable price. It was about a 15 minute walk to both ski access points. "

"We had a fantastic stay. The hotel was extremely clean and comfortable. Breakfast was well prepared every morning with plenty of options. The staff was helpful and friendly. The only thing we wished was included was a hot tub in the spa. Overall great experience and would definitely come back. "

"We had a fantastic experience staying at the Schloss Hotel. Alex and his team were wonderful and created the perfect experience. The hotel is conveniently located to the train station, Gornergrat train, shops, and restaurants. Highly recommend this hotel to anyone looking to visit Zermatt!"

"This place was perfect!! Excellent Breakfast, close walk to the City Center, close walk to the ski lifts. Everyone at the hotel was extremely friendly and helpful!! "

"We had a great stay, the ladies serving us the breakfast were awesome! Wonderful views from our balcony! Restaurant it is really good! "

"Excellent "

"Absolutely wonderful stay from the moment we checked in. The receptionist was extremely helpful! We had an amazing view of the Matterhorn from our room! Excellent breakfast. Great location! Our favorite hotel during our 3 week trip in Europe."