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"Lovely, clean, comfortable room; quiet, central location; courteous, efficient staff; lavish breakfast. Best 4* hotel I can remember staying in."

"We stayed at Mitsis Rinela to celebrate a milestone birthday and our anniversary and the experience was flawless from start to finish. Having already stayed at another Mitsis in Rhodes, I expected great service, but Rinela somehow exceeded even that. As vegans, we were especially impressed by how well the resort catered to our dietary needs. From the moment I emailed ahead of our stay, the resort’s in-house nutritionist, Maria, responded promptly and clearly explained our options at every restaurant. When we arrived, she met with us personally to ensure everything was in place and it was. We were introduced to the Executive Chef, Georgios, and Sous Chef, Ionis, who went out of their way to customise our meals. The service across all à la carte restaurants, cafés, and beach bars was simply incredible. We were constantly offered more food and options — the à la carte dining felt limitless, and every meal left us full and happy. It honestly felt like visiting a beloved grandmother who keeps lovingly feeding you. The staff were exceptional; always smiling, always helpful. A special thanks to Sha, Magdalini, Kelly, and Eleni, who made every dining experience extra special. The setting itself is stunning, with a grand pool, private beach, and beautiful architecture — but it’s the people who truly make Mitsis Rinela what it is. I work for a global travel company and can confidently say this was one of the best hospitality experiences I’ve had anywhere in the world!"

"Fantastic location near the Archaeological Museum, restaurants, and bus stops. Friendly and helpful staff. "

"Fantastic property and friendly staff. We had paid the half board with breakfasts and dinners. The food was beyond expectations. It was fresh and delicious. Thank you!"

"Great spot to catch the ferry - only a short walk"

"Absolutely lovely. Cleaners everywhere and everything was spotless. The food was so good and the amount of variety was exceptional. I need to go on a huge diet now! Thanks for an awesome time. "

"Very nice hotel in good location helpful staff"

"Service incredible good location good parking great breakfast "

"New property in great condition. We stayed in an ocean view room with a good sized balcony. The room was nicely decorated and clean with an excellent view to the ocean. Comfortable bed but had to ask for thinner pillows as the ones in the room were very thick. The thinner pillows were very comfortable. The rate included breakfast which was buffet style with an assortment of breads, cereal, yogurt, dried and fresh fruit, salad, eggs, ham, sausages, salami, pancake, assortment of cheeses, jams, and honey, several kinds of juice, coffee or tea…all very delicious! The only thing I’d do differently if I ever stayed again would be to book a rental car ahead of time. Instead I used the rental car company recommended by the hotel which, though convenient, as they brought the car to the hotel, was more than double of what I would’ve paid if I went with another rental company due to the full insurance package. Not the hotel’s fault but more so due to my poor planning ahead. Parking is available in the shopping mall’s underground parking for free which is located right across the street from the hotel. Hotel is about 15-18 minute walk to the main dining and shopping area of Heraklion, though there are several dining options closer to the hotel as well. All in all, a pleasant stay!"