See all properties

The Reach Key West, Curio Collection by Hilton

4.0 star property
Hotel with private beach, full-service spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reach Key West, Curio Collection by Hilton

Outdoor pool, pool umbrellas, sun loungers
Private beach, scuba diving, sailing, kayaking
Outdoor pool, pool umbrellas, sun loungers
Private beach, scuba diving, sailing, kayaking
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • On private beach
  • Bar
  • Room service
  • Pet friendly
  • Breakfast available
The price is P16,591
P22,358 total
includes taxes & fees
Dec 10 - Dec 11

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 Double Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Resort View

In-room safe, individually decorated, individually furnished, desk

Room, 1 Double Bed, Resort View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 28 sq m
  • Resort view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 28 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Premium Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Premium Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Double Beds, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 42 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Key West View)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed (Key West View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Southernmost Beach Resort

Pool
Spa
Free WiFi
Restaurant
8.6 out of 10, Excellent, (2182)
The price is P14,267
P20,012 total
includes taxes & fees
Dec 17 - Dec 18
Southernmost Beach Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
1435 Simonton Street, Key West, FL, 33040

What's nearby

  • Duval Street - 3 min walk - 0.3 km
  • South Beach - 3 min walk - 0.3 km
  • Southernmost Point - 5 min walk - 0.4 km
  • Ernest Hemingway Home and Museum - 12 min walk - 1.1 km
  • Mallory Square - 4 min drive - 2.3 km

Getting around

  • Key West Intl. Airport (EYW) - 9 min drive

Restaurants

  • ‪Salute - ‬13 min walk
  • ‪El Siboney Restaurant - ‬9 min walk
  • ‪Southernmost Beach Café - ‬3 min walk
  • ‪Southernmost Point Bar In the USA - ‬7 min walk
  • ‪Rum Bar at the Speakeasy Inn - ‬7 min walk

About this property

The Reach Key West, Curio Collection by Hilton

Upscale hotel near Duval Street
South Beach and Southernmost Point are located near The Reach Key West, Curio Collection by Hilton, which provides a poolside bar, a terrace, and shopping on site. With a private beach, scuba diving, and kayaking, this hotel is the perfect place to soak up some sun. Indulge in a massage at Spa al Mare', the onsite spa. The on-site local cuisine restaurant, Four Marlins, offers brunch, lunch, and dinner. Enjoy the gym, as well as activities like rowing/canoeing, ecotours, and sailing. Stay connected with in-room WiFi (surcharge), with speed of 50+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and an elevator
  • Motorized watercraft on site, a TV in the lobby, and ATM/banking services
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 150 individually furnished rooms boast thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities like safes and high-speed internet.
Extra amenities include:
  • Bathrooms with designer toiletries and deep soaking tubs
  • Flat-screen TVs with premium channels
  • Refrigerators, free infant beds, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Four Marlins

Things to do

  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 4,700 square feet of conference space

Outdoors

  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 63 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness center access
  • Health club access
  • Partner property access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 25 to 35 per person
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Reach Waldorf Astoria
The Reach, a Waldorf Astoria Hotel Key West
Reach Resort Key West
Waldorf Astoria Key West
The Reach Resort Curio Collection by Hilton
The Reach Key West Curio Collection by Hilton
The Reach Key West, Curio Collection by Hilton Hotel
The Reach Key West, Curio Collection by Hilton Key West
The Reach Key West, Curio Collection by Hilton Hotel Key West

Frequently asked questions

Does The Reach Key West, Curio Collection by Hilton have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reach Key West, Curio Collection by Hilton?

As of Dec 3, 2024, prices found for a 1-night stay for 2 adults at The Reach Key West, Curio Collection by Hilton on Dec 10, 2024 start from P 16,590.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reach Key West, Curio Collection by Hilton pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 75.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Reach Key West, Curio Collection by Hilton?

Valet parking is available for USD 45 per day.

What time is check-in at The Reach Key West, Curio Collection by Hilton?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at The Reach Key West, Curio Collection by Hilton?

Check-out is at 11 AM. Late check-out is available for USD 50 (subject to availability).

Where is The Reach Key West, Curio Collection by Hilton located?

Located in Key West Historic District, this beachfront hotel is in the historical district, just steps from Florida Keys Beaches and South Beach. Duval Street and Southernmost Point are also within 5 minutes.

The Reach Key West, Curio Collection by Hilton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 432 out of 816 reviews" "
Rating 8 - Good. 195 out of 816 reviews" "
Rating 6 - Okay. 96 out of 816 reviews" "
Rating 4 - Poor. 48 out of 816 reviews" "
Rating 2 - Terrible. 45 out of 816 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott Fitzgerald, Pequea

Traveled with family
Liked: Amenities
Feels like our home away from home. Always.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniela, Ballston Spa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a holiday away. On the beach and the second hotel had extra pools and entertainment. We enjoyed both properties.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alonso

Stayed 5 nights in Nov 2024

8/10 Good

AMIE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was not very clean. And only had one trashcan in the entire room. Also the pullout couch bed would not pull out because it would hit the entertainment center. So we had to do some rearranging. We definitely would stay here again, but a few things could use a little attention. Overall good.
Stayed 5 nights in Nov 2024

6/10 Okay

Noel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building needs to be renovated.
Stayed 2 nights in Nov 2024

8/10 Good

Shahab

Stayed 1 night in Nov 2024

4/10 Poor

Mariia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The lady who checked us in wasn't really nice.
Stayed 2 nights in Nov 2024

8/10 Good

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach hotel, would stay there again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Henry Earl Hoffman,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly and accommodating staff. The scenery snd restaurant was great but a little pricey. I did not like the rooster crowing at 0500 am. On my last evening my room was never cleaned, but the front desk sent coffee, water and cups to my room upon request. Overall I may return soon.
Stayed 5 nights in Nov 2024

10/10 Excellent

Bradford

Stayed 4 nights in Oct 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that there is a beach. The restaurant and ocean view are wonderful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly, helpful staff. Very clean and quiet. Restaurant was very expensive (almost $100 for a Caesar salad and fish and chips and only water to drink) Luckily there is a grocery store/deli close by which we used often.
Stayed 6 nights in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Chett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service staff, kitchen staff fumbled several simple meals though. Front desk staff had several rookies & managers had to intercede. Excellent location but when we checked out we had been banged for 4 nites of Valet Parking and we had no car, it took the manager to comprehend this for the ‘challenged’ rookie desk lady.
Stayed 4 nights in Nov 2024

8/10 Good

Anthony, O' Fallon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. I didn't like mandatory valet for $45 per day. The hotel has a nice beach and nice grounds. I felt safe here. I like that they are pet friendly, but there isn't much area for dogs to relive themselves. Overall I give it a 4 out of 5.
Stayed 1 night in Oct 2024

4/10 Poor

Brandi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself, gorgeous.... Roosters in the courtyard crowing all nite long made it impossible to sleep.
Stayed 1 night in Nov 2024

6/10 Okay

Andrea

Stayed 3 nights in Oct 2024

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Angelo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
3rd stay and always a problem
Stayed 1 night in Oct 2024

10/10 Excellent

jane

Traveled with group
Liked: Amenities
Beautiful, beach front resort.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sang

Stayed 2 nights in Oct 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place !!
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in keywest for family
Stayed 3 nights in Jul 2024

2/10 Terrible

Faith, Corryton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute worst Hilton property. DIRTY, RUDE, and FALLING APART First-check in we were offered no information about property details, amenities, dining options, or other details. First room on the first night was dirty and falling apart. Took a shower and the shower leaked everywhere had to take all of our clean towels to wipe up the water on the floor. Toilet ran constantly, and the door handle on the shower was falling off. Tried to tell the front desk and they wanted to move us. Being as if we were staying for 6 days we were hesitant as we had already unpacked but we decided to make the move. Next room was no better and was extremely dirty. The stand up showers floor was dry rotted and cracked and falling through, the dust on the doors, mirrors, fans, ledges were so thick it was disgusting, the floors were stained and not cleaned. We went to change our sheets and the sheets that were brought had stains all over them and when we pulled the fitted sheet off the mattress cover had pee stains all over it. We asked a manager to come up and there was no one available and the front desk attendant ask us to bring the mattress cover down to the lobby in front of everyone which was very embarrassing. We asked for a manager to come after that and no one came we also asked for them to come make our bed with clean sheets and no one came for 6 hours and we had to go back down and ask again. We had to call Hilton to get a manager to come up which took another day. When t
Stayed 6 nights in Oct 2024

8/10 Good

Angela

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Super friendly staff. Rooms are nice and clean. The seagulls and pigeons bath regularly in the pool. The water is full of feathers. It didn’t seem to bother most people though.
Stayed 4 nights in Oct 2024