Family friendly Hotels in Hoan Kiem, Hanoi

"We stayed here for three nights split into two stays with our Halong Bay cruise in between them. We wanted to travel light for the boat and the hotel had no issue in keeping our suitcases safely locked away for us. From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles. One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. Thanks Sophie! The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding. Breakfast is on the twelfth floor so you get awesome views of the city and Lake Hoan Kiem. Staff are very friendly and very attentive and switched on. Barista coffee is available at an extra cost, but the included coffee and tea will be refilled regularly at your table by one of the numerous vigilant team members. The buffet itself is "

"The staff were absolutely top notch during my stay. Full of recommendations, a lot of patience, and lovely smiles at all hours of the day…even at 3 o’clock in the morning."

"Royal Palace hotel was our best stay in Vietnam. For $55 a night in the Old Quarter we got a beautiful room (701) and the best service possible. Every time we left the hotel we got a farewell by name and every time we came in they asked us how our time was, which was very appreciated. They didn't push us with tours but when we asked they were so helpful and got us some great trips to Sapa and Halong Bay that we'll never forget. They also charged us the standard price so they weren't tacking on extra commission. They went out of their way to help us at all times. They called us a taxi when we needed it, came with us to the train station so we didn't get too confused and recommended shops and restaurants that were all excellent. "

"We loved the location of this property. We walked everywhere. Staff were amazing. Thoroughly enjoyed our stay. "

"Loved it"

"Staff are nice and friendly"

"Front desk, door man are super"

"We loved the hotel very much!"