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Iberostar Selection Playa Mita - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Iberostar Selection Playa Mita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Free minibar, in-room safe, desk, laptop workspace
5 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

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Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Junior Suite (Beach Access)

Terrace/patio

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Harbor view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Sunset view)

View from room

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Balcony

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Room, Golf View

Free minibar, in-room safe, desk, laptop workspace

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Balcony

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Balcony

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room, Golf View

Free minibar, in-room safe, desk, laptop workspace

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Terrace/patio

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Sunset view)

View from room

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Oceanfront (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

View from room

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

View from room

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Sunset View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

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About the neighborhood

Map
Comercial Camino Ingreso a Litibú, Lote 15, Punta de Mita, NAY, 63734

What's nearby

  • Litibu Golf Course - 7 min walk
  • Punta de Mita Beach - 6 min drive
  • Punta Mita Golf Club - 7 min drive
  • El Anclote Beach - 8 min drive
  • Destiladeras Beach - 13 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 45 min drive

Restaurants

  • ‪Árbol - ‬8 min walk
  • ‪Paleta - ‬8 min walk
  • ‪Mezquite - ‬9 min walk
  • ‪Tsuba restaurant japanese - iberostar playa mita premium gold - ‬1 min walk
  • ‪Mina - ‬4 min drive

About this property

Iberostar Selection Playa Mita - All Inclusive

Luxury all-inclusive property near Litibu Golf Course
At Iberostar Selection Playa Mita - All Inclusive, you can look forward to an adjacent golf course, free water park access, and a nightclub. With a beachfront location, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a detox wrap, aromatherapy, or a hot stone massage at Spa Sensations, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like surfing/body boarding, scuba diving, and sailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, babysitting (surcharge), and a banquet hall
  • ATM/banking services, a living plant wall, and a gift shop
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 452 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars.
Extra amenities include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • 49-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Land activities

Fitness facilities
Tennis
Tennis rackets
Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cuate Pancho Mexican
  • La Bahia Restaurant
  • Nopal Buffet
  • Pacific Express
  • Tsuba Japanese Restaurant

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Farming classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between noon and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 2:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Mita
Iberostar Playa Mita
Iberostar Playa Mita All Inclusive
Playa Mita
Playa Mita Iberostar
Iberostar Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita Higuera Blanca
Iberostar Playa Mita All Inclusive All-inclusive property
Iberostar Selection Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita All Inclusive
Iberostar Playa Mita Inclusive
Iberostar Selection Playa Mita All Inclusive
Iberostar Selection Playa Mita - All Inclusive Punta de Mita

Frequently asked questions

Does Iberostar Selection Playa Mita - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Iberostar Selection Playa Mita - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Selection Playa Mita - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Playa Mita - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available from noon–2:00 PM for a fee.

What time is check-out at Iberostar Selection Playa Mita - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Selection Playa Mita - All Inclusive?

Yes, the property is all-inclusive. Activities include tennis.

Where is Iberostar Selection Playa Mita - All Inclusive located?

Located in Punta de Mita, this beachfront property is next to a golf course, 0.4 mi (0.6 km) from Litibu Golf Course, and within 12 mi (20 km) of Sayulita Beach and Playa Bucerias.

Iberostar Selection Playa Mita - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 654 out of 1318 reviews" "
Rating 8 - Good. 372 out of 1318 reviews" "
Rating 6 - Okay. 161 out of 1318 reviews" "
Rating 4 - Poor. 77 out of 1318 reviews" "
Rating 2 - Terrible. 54 out of 1318 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph M

Traveled with family
Liked: Amenities
Food was excellent
Stayed 7 nights in Oct 2024

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has false advertisement. Nothing was as it appeared online. I was there for less than 30 mins and realized I could not stay there for the 4 nights I had booked. Myself and 5 other groups I was with cancelled our stay and went elsewhere. The floors were wet from humidity and the AC barely worked in our room. There was no AC at the buffet and options were limited with flies all over the food. My father in-law slipped from the wet floors and hit his head. We tried calling the front desk multiple times and they never answered. Worst experience ever. DO NOT WASTE YOUR TIME OR MONEY
Stayed 4 nights in Oct 2024

10/10 Excellent

Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing. Dining Options were great!
Stayed 5 nights in Jun 2024

6/10 Okay

JESUS

Stayed 3 nights in Sep 2024

10/10 Excellent

Erick

Stayed 6 nights in Sep 2024

4/10 Poor

Dakota

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This resort came highly recommended to us by other families (we have a toddler) so we had high hopes, however, the resort was very run down. The kid pool and slides were covered in algae (until our last day when we noticed them bleaching everything in the morning), we had to call maintenance 3 separate times to our room (our shower wasn’t working, AC wasn’t working and our safe died) and the only redeeming quality was the food. Do not recommend.
Stayed 7 nights in Oct 2024

2/10 Terrible

Norma

Disliked: Property conditions & facilities
The pool had a bunch of bugs and dirty. There was a big fight one night and security did nothing, took the ambulance and police more than an hour to get there. Super bad experience
Stayed 5 nights in Jul 2024

8/10 Good

Miguel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, only inconvenience i had with others was the elevators in my building weren't working for my entire stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Carmen Rae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a wedding and had the most wonderful time. We stayed in a beach access room and can honestly say it was stunning. 10/10 recommend.
Stayed 3 nights in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Sep 2024

10/10 Excellent

Emilia Diana Aquiles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas condiciones y limpieza
Stayed 4 nights in Sep 2024

10/10 Excellent

Chorong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Ana

Traveled with group, Traveled with family
Disliked: Cleanliness
Toiletries like hand soap and shampoo containers where empty, refrigerator didn’t work well drinks were not cold enough to enjoy them, there was roaches in the room we stay personal of the hotel were informed. I had a emergency and to be able to get a well chair took so long
Stayed 5 nights in Sep 2024

8/10 Good

Evin

Stayed 7 nights in Aug 2024

8/10 Good

Tuan anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Dina

Traveled with family and small children
The rooms definitely need some TLC, and the cleaning of the rooms could be better. The service was okay. We’ve been to this resort in the past and had a better experience.
Stayed 7 nights in Aug 2024

2/10 Terrible

Yevgeny

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and there is huge noisy construction happening right next to it as of late August 2024.
Stayed 7 nights in Aug 2024

6/10 Okay

Luis Alan Ceja

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Mucho que mejorar, las instalaciones se encuentran en buen estado pero el servicio del staff fue mas que deficiente y la limpieza en las habitaciones deja mucho que desear con olor a humedad en la ropa de cama y toallas. Limitar los horarios del room service y no tener suficientes opciones de restaurantes en las horas pico provocaron una mala experiencia.
Stayed 3 nights in Aug 2024

6/10 Okay

GUADALUPE

Traveled with family
Disliked: Property conditions & facilities
Na
Stayed 7 nights in Aug 2024

2/10 Terrible

Vera

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. Rust coming out of the shower, smelly room, wet sheets, slider could not lock, etc. etc.
Stayed 3 nights in Aug 2024

6/10 Okay

Mary Carmen Kim

Traveled with family
Liked: Staff & service
Too many noisy kids. The pool water was dirty and the pool was missing lots of tiles. I was expecting a bigger water slide. Few food choices. Nice beach and nice room.
Stayed 7 nights in Aug 2024

2/10 Terrible

Terry, Pekin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No working elevator in our building. Just had knee surgery. At check in they told us there was 1 working buy not.
Stayed 7 nights in Aug 2024

10/10 Excellent

Milena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente servicio al cliente por todo el staff, puesto que ante cualquier circunstancia fueron super amables, orientados a solucionar cualquier invconveniente (así fuera muy pequeño) pensando siempre en el cliente y comunicandolo de manera clara y asertiva. Super recomendable.
Stayed 3 nights in Aug 2024

8/10 Good

Assad Yamil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees,good food,clean rooms .I really like an idea with the glass bottles instead plastic and they do recycle everything.This is environment friendly resort.Lots of local people staying at the hotel.If you would like to avoid the crowds have breakfast, lunch or dinner earlier,because locals like to eat late….
Stayed 6 nights in Aug 2024