4/10 Poor
Rosemarie
Traveled with partner
Nov 29, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel and resort and it was not exactly what I expected. I expected something a bit more high end. The property has two sides and you have to be very, very careful when booking a reservation at this hotel. One side is where the main entrance is, with the check-in desk, the restaurants, the valet, this hotel is decent (Sinibal). The other side (Cativa) hotel looks deserted. It is very dirty, it looks like no one has stayed there in years and they tried to get us to get a room on that side and thankfully I said NO. The check-in person a plus size blonde woman lied to us. She said she was upgrading us from the main hotel to the second hotel. It was not an upgrade. It was a downgrade. She lied even more stating that the second hotel that was dirty and deserted had the restaurants, etc. But that was not true the main hotel, where the check-in is is the better side and I am glad we were able to get a room there because I would’ve been extremely disappointed and probably would have left The overall hotel needs an upgrade. It looks like they need to update the furniture in the rooms. They’re all damaged beaten up. They just need to do a renovation overall for the entire property. There are so many other nice hotels. I probably won’t be staying here again, but I’m glad I got to see for myself what the hotel experience was like.
Rosemarie
Stayed 2 nights in Nov 2024