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"Great location and a beautiful hotel. "

"Awesome customer service felt like home"

"I recently stayed at the Novotel in Cusco and had an exceptional experience. The check-in process was quick and easy, and the front desk staff was incredibly welcoming and friendly. A special shoutout to Marco at the front desk, who went above and beyond to make sure we felt at home—he’s warm, attentive, and has a great understanding of guests’ needs. The location of the hotel is fantastic—quiet yet conveniently close to the city square, making it easy to explore Cusco on foot. The rooms were...

"This was a beautiful hotel to stay in, with exceptional service from the staff. They made us feel incredibly welcomed and ensured we had plenty of information on how to adjust to the altitude and provided coca leaves and tea. The room was clean and in great condition, breakfast was fantastic, and we were no more than a 5 minute walk from the historic center. "

"the breakfast is good and clean. Our room was not cleaned well when we checked in. The closet had garbage and dust on it. there were no hand towels, the front desk guy opologized and was very helpful."

"Such a gem!! This privately owned boutique hotel is fabulous. The feel is luxury authentic. The restaurant is excellent, staff and service are friendly, helpful and overall lovely! They go above and beyond with the details- like a wool warm water bottle tucked into your bed, great for recovery after hiking!!! Rooms are spacious, bathrooms impeccable, beds comfortable, surroundings are peaceful - a little terrace off my room opened up to a water fountain and beautiful garden courtyard -...