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"The property is not well maintained, nice rooms but not fully clean (sofa and balcony chairs are not clean at all) and service is not at the level of a 5 stars. Kind service’s attendees are an exception. "

"Great hotel on beautiful area. Pools were fantastic and food was really good. Friendly staff - excellent experience "

"Superb service and good food. This hotel stands out from many others in Crete for its location, close to a very pretty village with genuinely excellent tavernas. The island of Spinalonga also adds a lot of charm to the area."

"Niko is a nice spacious hotel with a few quirks that give it character. There are two pools one on the 9th floor which is knee deep and one on the 5th which is sufficiently deep for swimmers. The views from both pools are excellent and each has their oen bars. Sun beds on the 5th floor are for the early birds to "nab" but as the day progresses availability increases. We did not find any problem getting sun longers on the 9th. The hotel.also has a pontoon into the sea for sea swimmers and there is a small sandy beach which we did not use. The room lighting can be challenging so make sure you are fully briefed, we found it amusing but i see there are some complaints. Thoroughly enjoyed our stay."

"The hotel was very well laid outand the staff were excellent. We had an issue with the room but as soon as we spoke to reception our room was changed. The only niggle (very small) was there no hotel information in the room so we did know for example when the hotel had a gala night."

"First time visiting Crete and had a wonderful experience not least because of our fantastic stay at the Mirabello Bay Luxury Resort. Starting with the amazing customer care given by everyone right from the reception welcome to housekeeping and the restaurant staff. You truly feel they all aim to create the best guest experience and prioritise taking care of their guests. A special shout out needs to be given to Matthew, the concierge, who went above and beyond in every respect taking immediate care of any request and ensuring all of our requests were taken care of. There was nothing he couldn't do and truly made our trip the most relaxing and trouble free. In addition to the people, the location of the Mirabello Bay Resort adds to the incredible experience - it is truly a beautiful hotel with fantastic views across the bay and the most magical sunrises. Photos can never do justice to how spectacular the sunrise and sea views are. I would highly recommend staying at the Mirabello Bay and certainly look forward to being able to return."

"Staff, food, rooms, view and beach were all great for my family and our stay! "

"The staff at Phaea Blue and the location are what made our trip so pleasurable. The resort feels like a village on the hillside. The area is quiet and the village of Plaka is close by and walkable. We ate their each night and the food in Plaka is superb! We booked a Luxury Bungalow with pool and sea view which was delightful and lovely after a hot day on the beach. Will return."

"Fantastic resort and great service. The adult areas( pools) would be better situated away from the family areas"