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"We are a party that booked 3 rooms at Kai Aso for 2 nights. Whilst the English speaking reception staff were always helpful, unfortunately one room, No 11, was totally inadequate & substandard. Room floor heating was not working both nights. Whilst the room temp showed 30C, it felt like 20 max 23C. It was very cold both nights, outside temp dropped to 0C both nights. For the first night the staff provided a heater and the second night another one was added. Third day morning, the heating for...

"Nice and friendly staff, great food and environment "

"お風呂が１０時で終わり。 ルールなので仕方ないですが、 ゆっくり入りたかったです。 遅く到着したため 受付の方はかなり不機嫌でした。 申し訳ございませんでした。"

"夜中に何か足を這っていると思い目を覚ますとゲジゲジでした。最悪！ 宿の送迎では荷物を持とうともしないし、近所のおばさんが手伝いに来ている民宿みたい。"

"昔ながらの日本の家屋。とてもくつろげました"