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"Value for money "

"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Excellent bath with great view. "

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"A true gem, easily one of the most memorable and charming places I have ever stayed in. The staff were all so warm and hospitable. We had a toddler with us and everyone was so sweet and genuinely kind to us, a group of foreign visitors. Every part of the hotel was furnished with charm and personality, with care given to even the smallest details such as the daily floral arrangements and warm matcha and snacks upon our return. The rooms and onsen were all extremely clean and well maintained. Breakfast and dinner in the beautiful partitioned dining areas were exceptional! Each meal showcased the best that the season and surroundings had to offer. The river outside the property was gorgeous. I would love to visit again in future."

"This Hotel has enough facility like Lundly, Bath, Kitching and other. I think that the Hotel is so good, if we just only stay. "

"Excellent Serene child friendly "

"Very nice, with a lounge with microwave. Good coffee. A little hard to find as the entrance is down a narrow path to the right of the parking, with signage not obvious from the street. My room was kindly changed when I booked smoking by mistake "

"The room was a lot smaller than expected, but the fact that it was right beside the station was a bonus"