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"Excellent service! The staff was very mindful and attentive - they offered to hold/transfer our luggage while we trip to Ha Long Bay and offered to reserve a private car to the airport and Ninh Binh."

"Fantastic location, even more fantastic staff, delicious breakfast, best coffee, would love to come back again soon."

"I don't really do reviews but if I do it. You know you made it. JM Marvel Hotel & Spa you live up to your name Marvel. I chanced upon JM Marvel Hotel & Spa when doing my planning for my family (3pax) Christmas short break and to celebrate the siblings Birthdays (2 days apart). We only asked for being central and convenient to save transport cost and unnecessary walking. You know what? The hotels gives you more than what we budgeted for. On arrival Jayce and his team, welcomed us with a mini-tea ceremony and we were treated as celebrities. Our family enjoyed the fruit tea and local sweet treats. We were given a hotel tour so we are familiar with our surroundings and the amenities we can enjoy for what we paid. The rooms were yes smaller than what we are used to for a family room. But this is where the intimacy comes in. Small is Luxury. We got to be much closer. Asking for direction is a breeze. No head scratching because Jayce and his team speaks excellent English. Ask them to draw you a map if you are still unsure. In my trips, I go as close to the local communities as possible. So, Jayce and his team gave me genuine recommendation and advise. This is a feedback not a complain. 2 things that needs management re-looking are:- 1. Sound Proofing - You can hear what the neighbours conversation are. This especially true if they speak loudly and slam doors. 2. Next Room Design - Family Rooms MUST have windows to look outside for Sunshine. Will come back."

"We had a delightful stay here. The staff welcomed us with a delicious cinnamon ginger tea (which we liked so much that they gave us the recipe for it!) and was so friendly every time we came through the lobby. The breakfast buffet is great, the rooftop bar has a great view, and I had a wonderful massage at the spa. We also received good recommendations for food in the area (not tourist traps!). I would happily stay at this hotel again!"

"This hotel has everything required to make a traveller comfortable. Fantastic breakfast choice. Large well decked out rooms with modern features. Tour desk that offered a variety of tours with a discount if your staying at the hotel. The staff are very friendly and helpful especially Jim. I suggest you organise airport pickup service through the hotel. Overal I would be happy to stay again"

"Hanoi old quarter is very busy! Coming from America it will take time to get use to the city chaos. This hotel is a bit run down. Slow drain , need updates soon? Still functioning, I would give a two stars hotel. "

"Staff very friendly. Rooms clean and so accessible to all facilities. Would stay again in a heartbeat "

"Hotel staff could not have been better, they always have a smile and willing to help. Hotel was very nice and comfortable. Location was perfect to walk around and see all the shops and eat the local food. Experience was 10 out of 10! I would stay here again if I travel back to Hanoi. Thank you to the staff for a great experience."

"The room is spacious and the view is very beautiful. The sink in kitchen got some smell. "