Family friendly Hotels in Azores

"After our experience 3 yrs ago for a family wedding, there were a few disappointing issues that we reported. On our return, i found the valet service exceptional, bell staff pleasant, 1 front desk clerk miserable but others cracked a smile. Check in was quick and easy. Room was very clean and amenities on point. Breakfast was well stocked and service 3/5. Dinner was incredible but hostes was simply miserable and felt as if we were intruding. Lack of menus so only had 1 to share. She approached 5 mins later with what do you want. Asked for a few more mins. Another lady, Angelica approached, smiling and set a nice tone. Told us they had specials and thankful as the offered duck rice and a spectacular fish. 2 other waiter/waitress also approached, all pleasant. Food was incredible. Desert, the chocolate cigar, best desert in my 57 yrs anywhere in the world. 4.8 out of 5 due to the hostess. Rooftop bar is beautiful yet still lacks a lot of proper service. For a 5 star hotel, best a 3 star. How does a Portuguese 5 star hotel not have the Port on their menu? Ripped chairs in rooftop unexpectable after paying $900 a night and again, 5 star hotel. Would add pictures of the food, room, incredible view but won't let me."

"This is simply a fantastic hotel - a real gem. We loved our stay - beautiful surroundings, including private hotel use of the gardens and thermal pool after 4.30pm and excellent food. However, what really made it were the staff - always fantastic service and very friendly. We look forward to returning. Thank you. "

"Superb! Incredible location, great staff, top shelf all the way. Minor comments: Have pool side service; consider opening a seafood restaurant on site; somewhat surprised that a spa right on the Atlantic has no seafood. Otherwise superb"

"The staff were wonderful. The facilities immaculate. The design in the rooms leaves something to be desired. Very small and dark /odd decor. Very clean, great sleeping conditions. Pools and sauna Devine. Breakfast was perfection. Dinner was inconsistent in quality. One of our best meals and one of our worst. Can’t say enough about the staff. So welcoming friendly and professional ."

"Bed was not firm and shower water was running outside onto the floor.Overall everything else was outstanding. "