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"Our third stay at abode Chester and have to say there was a change in the quality of service from the reception staff and the breakfast staff from our previous last two stays! As we have done before once settled in room called reception and asked for some ice to be sent up to the room, but this time we were told we had to call the bar on level 5. Day one breakfast was excellent. The second day was not good at all. The waitress delivered the drinks with no milk and by the time we got it the drinks were cold. The food order was wrong asked for no mushroom and fried egg cooked on both sides. Came with mushroom and egg was snotty.the breakfast was returned and even after requesting no mushroom for the second time it returned with the mushroom. She also slammed everything down on the table! It was as if she did not want to be there and her top had a big stain down it. The bar staff were excellent. We eat out both nights on our return the receptionist had her head in her hands as if she was asleep! Been a big change in staff not good. "

"Stayed last winter had a great time , upgraded to a larger room this time and so glad we did . Service and food were great , room just needs a mini fridge to take it to the next level ."

"Excellent hotel. The room was lovely, and breakfast probably the best hotel breakfast I’ve ever had! We will definitely be back!"

"Stunning location. Room and food first class. "

"Lovely hotel with an excellent location but starting to show signs of age. "

"Best staff ever reception bar dinning breafast was the breakfastplenty of choices everywhere spotless would stay again notbto be missed shower really good spacious note excellent gor hhe larger person double shower withwideopening only thing could do with handrail as shower dtep up bit high if yourv5.ft2 orless"

"We really enjoyed our stay. It was refreshing staying in an independently run hotel as we often stay at chain hotels. The staff were genuinely friendly and welcoming- nothing was too much trouble. The room was nice and the breakfast was really good. The pool and spa facilities were a really nice feature. The only niggle was that there was no air conditioning in the room. It was so warm, despite having a desk top fan, that we found it difficult to sleep. Overall, a great hotel at a reasonable price."

"The staff here are fabulous! The rooms & breakfast at the hotel are basic but handy for an overnight stay in Chester - great for zoo & city centre. We had an issue with our room at check in and it was sorted very quickly, every staff member we came into contact with were so helpful & friendly! "

"This was the perfect location for us to stay to be able to visit Cheshire Oaks, Chester Zoo and Chester, just 10mins drive from each. I avoided hotels in Chester due to lack of easy parking options but this one was great. Really nice rooms, clean and modern with lots of amenities. Breakfast was good, plenty of hot and continental choices. We loved the warm cookie at check in too - a nice touch! Staff were all very nice and friendly."