Central Valley hotel rooms a the Independent

"Comfortable and clean rooms; great gym, and delicious breakfast! "

"1 complaint is the awful shuttle experience I had upon arrival. Was reserved on 2:30pm shuttle from SJO, but spent over 2 hrs & numerous unanswered calls to front desk, I was repeatedly told only via email the driver is "15 minutes away". This went on every 15 minutes for 2+ hrs! I didn't leave the designated pick-up area to avoid missing it the shuttle. I literally stood outside the airport (no seats for waiting), w/out a bathroom break, water, w/out applying my bug spray (very much needed during rainy season when mosquitoes are bad), & w/out air conditioning. I was tired, frustrated, & received false information for over 2 full hours from front desk staff that refused to answer my calls or call me back, but would only email me instead. I would've caught an Uber/Taxi, but was being consistently told that the driver was only 15 mins. I was told to wait under the Hotel Shuttle sign or the driver would leave & that he was in a gray/silver minivan. Over 2 hrs later, at 4:38pm, driver arrived in a dark navy BLUE van, & stopped at the airport exit doors, NOT at the Hotel Shuttle sign over 200 feet away. The advertised "20 min ride" to Barcelo was actually an HOUR & a half! Staff claimed no control of traffic, but my point was they live there, know daily traffic patterns & rush hours, they said it's normally heavy, so don't falsely say it's 20 mins. as if that is normal. Don't threaten $30 penalty for passengers missing the van, when no credit given to passengers that wait 2 hrs! "

"Beautiful room. Wasn’t expecting it to be like that. Very nice staff and great location. Will definitely come back if I go to Costa Rica again "

"Great location for a great hotel, staff is super nice and helpful, rooms are very pretty and clean, food was very good... Definitely be back whenever we're in San Jose"

"Excellent, very convenient for airport, shuttle service and braekfast included."

"Our incoming flight from Dallas was canceled and we ended up in Guatemala City. We arrived at the San Jose Hampton just as breakfast was ending. They let us eat and gave us toothbrushes, as our luggage had not made it there, which was very much appreciated. Nice people. "

"Clean and quiet with a free airport shuttle. "

"This was a beautiful hotel. Woke up to parrots right outside our balcony. The food at their cafe and bar were excellent. All service personnel were professional and kind. Loved our one night stay."

"Very happy with this hotel. Better than others we’ve used in the area. Updated, clean, nice amenities in the lobby. Didn’t use the restaurant or bar but looked really nice. Used airport shuttle. On time and quick to the airport. We stay near the airport when we have an early flight out of San Jose."