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"Place was really good. I been there first time they have a Good customer service and I will visit there again in future "

"Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere."

"Great location, clean, tidy and modern. Great complimentary tea/coffee. Convenient for all attraction"

"The staff were all wonderful. Rea was especially helpful to us after an especially long day of travel. The Chapel Bridge and Old Town are not even a ten-minute walk. Many thanks."

"Fabulous stay at this hotel. Just down the road from the train station. Central to restaurants bars shopping. Close to the lake. The hotel is great. Staff were so friendly and helpful. We got lots of recommendations from Natalia on reception. The bed was comfortable the room was perfect for our two night stay. Breakfast was very good and plentiful. Loved our stay. "

"Great location, clean hotel. Very walkable and comfortable"

"Friendly service at checkin. Very informative and helpful. Room attendants were happy and accommodating as well. The attached restaurant offered delicious italian cuisine. The hotel was in a great location; off the main road and close to old town and the train station. We will choose this location again on our next Lucerne trip. "

"What a great hotel to stay with family ! Outstanding service and very clean hotel . "

"Our stay here was virtually perfect. The hotel has all the right amenities and then some. There is something incredibly comfortable in the room which makes it one of the best stays we've ever had in Europe as a whole. Pros: - historic but very well renovated - great AC - perfect location - lake views are incredible - staff is great - daily chocolate treats were a unique surprise - incredible bathroom (private toilet, double sink, great water flow, waterfall shower, great quality shampoo/conditioner/soap) - international outlet adapter, USB c outlets by the bed - perfect blackout shades - perfectly quiet rooms, especially with the windows closed - awesome historical artifacts in the room Cons: - it was a shame that our reservation didn't include breakfast. Maybe it was related to Expedia itself though since it seems strange that such an expensive hotel wouldn't have that by default. "