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Grand Park Royal Cancun - All Inclusive

4.0 star property
Savor every moment of your tropical getaway with a sports massage, poolside cocktails, or shopping in paradise.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Living area
Sports facility
2 outdoor pools, pool umbrellas, sun loungers
Exterior
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service
The price is P29,542
P29,894 total
includes taxes & fees
Jan 21 - Jan 22

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe Twin

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Free minibar, in-room safe, desk, laptop workspace

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite

Living area

Royal Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Swim Up-King

Free minibar, in-room safe, desk, laptop workspace

Luxury Swim Up-King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Royal Suite

Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Twin

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean Front Twin

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room King

Free minibar, in-room safe, desk, laptop workspace

Premier Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite King

Free minibar, in-room safe, desk, laptop workspace

Royal Suite King

9.0 out of 10
Wonderful
(33 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View

8.2 out of 10
Very good
(164 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa Deluxe

Garden view

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front

8.2 out of 10
Very good
(75 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Double

Free minibar, in-room safe, desk, laptop workspace

Royal Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Garden view

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Garden view

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Swim up

Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up

8.4 out of 10
Very good
(29 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 65 sq m
  • Ocean view
  • Sleeps 4

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P21,623 total
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About the neighborhood

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Chac Mool Beach - 13 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 3 min drive
  • Gaviota Azul Beach - 3 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Café Solé - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property near La Isla Shopping Mall
Located close to Cancun Convention Center, Grand Park Royal Cancun - All Inclusive provides a swim-up bar, a poolside bar, and a grocery/convenience store. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Treat yourself to a hot stone massage, a body wrap, or a body treatment at Spa Fitness Center, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a rooftop terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An area shuttle, 2 outdoor pools, and a front-desk safe
  • Beach towels, ATM/banking services, and massage treatment rooms
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 247 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 40-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Jan 20, 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Jan 21, 2025 start from P 29,542.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Park Royal Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Royal Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Park Royal Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Park Royal Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Park Royal Cancun - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, volleyball, water fitness classes, and more.

Where is Grand Park Royal Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall, and Cancun Convention Center. Chac Mool Beach and Forum Beach are also within 1 mi (2 km).

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1148 out of 2332 reviews" "
Rating 8 - Good. 605 out of 2332 reviews" "
Rating 6 - Okay. 292 out of 2332 reviews" "
Rating 4 - Poor. 145 out of 2332 reviews" "
Rating 2 - Terrible. 142 out of 2332 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Brianna, Syracuse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the VIP access we had a butler who helped book tours and book reservations through out the resort. She was welcoming kind and very helpful. The staff were all so good the property was kept clean even though there was some construction on going they kept it to a small area.
Stayed 8 nights in Jan 2025

6/10 Okay

Kevin

Stayed 7 nights in Jan 2025

8/10 Good

Daniel, Langley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean was outstanding. The speciality restaurants were very good. The buffet was average.The staff were excellent. In particular two of the concierge staff were wonderful, Jessica and Sara. The construction noise was noticable but did not spoil out trip. The walkways around the resort could easily been a tripping hazard for seniors like myself. The walkways are made with 8 inch round slices of rock that are mortared together. Which make for a very uneven surface to walk on. The wind blows constantly which some days did not make it comfortable to sit on the beach or by the pool. Overall it was a nice experience, and I would recommend the resort to others
Stayed 10 nights in Jan 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & food was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service
Staff and service was excellent. A lot of options for food and the food was good.
Stayed 5 nights in Jan 2025

8/10 Good

FNU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better, especially in italian resturant where everything was just microwaved frozen food
Stayed 5 nights in Jan 2025

10/10 Excellent

Debasish, Simi Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Ocean views from the room itself
Stayed 6 nights in Jan 2025

8/10 Good

Evalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. We didn’t think the food was the best and also the walls are thin so you can hear everything coming in from the outside. I really enjoyed the environment and hotel amenities offered they also have a variety of activities for guest and offer trips in house
Stayed 8 nights in Jan 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was over the top and the view was fantastic
Stayed 4 nights in Jan 2025

10/10 Excellent

Susie

Business traveler, Traveled with family
Liked: Amenities
This was our second time at this property. With perfect beach front, great pool, great food and amazing service we love it here! The kids club and gelato bar sealed the deal for my daughter. Our room was spacious and extremely clean. We loved taking hot baths on the balcony overlooking the ocean after a long day of swimming and ocean play. Close to shopping and Cocobongo. Highly recommend!
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Green

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Expedia butler was excellent. We had a wonderful time and will definitely be back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Loralie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience. We love the resort.
Stayed 8 nights in Jan 2025

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really happy to serve our needs. Their buffet was the worse we have had. The prime rib steak restaurant was closed due to remodeling but we tried it at the Italian restaurant and that was really good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time on our vacation to the Grand Park. Erika at the pool and our butler Jessica were amazing. They were both very attentive, always had a smile to greet us with and went above and beyond daily. They made us feel like we were family. We have been coming here for 5 years and will continue to stay at this resort
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. Staff was extremely friendly and courteous. Plus the food and drinks were outstanding
Stayed 5 nights in Jan 2025

8/10 Good

Hamboluhle Berry Gavin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to stay at: many opportunities to purchase goods on the beach, few sporting opportunities like beach soccer and volleyball, with many options for after-hour festivities a 20-minute walk away from the resort. Though the occasional roach is unavoidable, the staff readily mops and cleans the resort by the hour. I would recommend staying at this resort and visiting Cancun.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Artem

Traveled with family
Liked: Cleanliness, staff & service
Property is okay, just not luxury (at least not yet). Start off with negatives: 1) The property is undergoing construction, which was not disclosed on the website. So there was noise and not all amenities were open (hot tub, a main bar, etc). However, the new rooms should look really nice, so definitely worth waiting until construction is done to get the best experience. 2) Rooms were great, but no slippers or bathrobe was provided (even after we booked a spa treatment, we couldn't borrow the bathrobes for our stay). 3) The single-pane windows allow a lot of noise to come through the room. With the wind, it feels like we're inside a wind tunnel. 4) Mini fridge was refilled once during our entire week stay. When I called the front desk for service, they said to use the App to order it there. 5) The App itself. No one told us about the App or the code to log into it. You need it to book room service. Concierge was more concerned about the high-pressure sales pitch rather than the comfort of our stay. 6) Beach had no bar or food that can be brought when using cabana. Poor staff has to walk over to the adult pool in order to get drinks there and bring it down to you at the beach. Not a dealbreaker, but the service was slow. Now the good: 1) Property is centrally located in the heart of Cancun hotel zone, so easy to get to/from the airport. 2) The staff was great, especially Yolanda, who served us food/drinks at the beach when she was supposed to only serve drinks.
Stayed 7 nights in Dec 2024

4/10 Poor

Heriberto, San Francisco

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 7 nights in Dec 2024

8/10 Good

Luciano J

Traveled with family
Liked: Cleanliness, staff & service
The adults pool it was great, friendly staff.
Stayed 6 nights in Dec 2024

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After a bit of reservation confusion at the beginning of our stay, the staff was able to accommodate us. Gerenimo was extremely polite, helpful and willing to problem-solve. Overall, we enjoyed our stay.
Stayed 4 nights in Dec 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Phone didn’t work and little bugs on the bed. View was amazing
Stayed 2 nights in Jan 2025

4/10 Poor

Chunmei

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of remodeling or maintenance going on. Too noisy and couldn't open the balcony before 5PM.
Stayed 6 nights in Dec 2024