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Hilton Boston Park Plaza

4.0 star property
Historic Boston hotel in Bay Village with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Boston Park Plaza

Meeting facility
Living area
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
3 bars/lounges

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Gym
  • Breakfast available
  • Housekeeping
The price is P6,996
P10,538 total
includes taxes & fees
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Terrace (Garden)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 133 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

47-inch Smart TV with digital channels, TV, Netflix

Studio Suite, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Living area

Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds

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The price is P6,987
P8,136 total
includes taxes & fees
Dec 8 - Dec 9
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About the neighborhood

Map
50 Park Plaza, Boston, MA, 02116

What's nearby

  • Newbury Street - 3 min walk - 0.3 km
  • Boston Common - 7 min walk - 0.6 km
  • New England Aquarium - 4 min drive - 2.4 km
  • TD Garden - 5 min drive - 2.8 km
  • Fenway Park - 5 min drive - 3.6 km

Getting around

  • Arlington Station - 3 min walk
  • Back Bay Station - 9 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 16 min drive

Restaurants

  • ‪Fire & Ice - ‬3 min walk
  • ‪Tatte Bakery & Cafe | Back Bay - ‬3 min walk
  • ‪Theatre Lobby - ‬1 min walk
  • ‪Maggiano's - ‬3 min walk
  • ‪Rebel's Guild - ‬3 min walk

About this property

Hilton Boston Park Plaza

Historic eco-certified hotel near Boston Public Garden
Located close to Boston Common and Copley Place, Hilton Boston Park Plaza provides a grocery/convenience store, an art gallery on site, and a coffee shop/cafe. At the two on-site restaurants, enjoy breakfast, dinner, light fare, and Italian cuisine. Pilates classes and fitness classes are offered at the gym; Hilton Boston Park Plaza also has a garden, a library, and dry cleaning/laundry services. Free WiFi in public areas, with speed of 50+ Mbps, is available to all guests, along with a fireplace in the lobby and 3 bars.
Other perks include:
  • Full breakfast (surcharge), valet parking (surcharge), and a porter/bellhop
  • Tour/ticket assistance, smoke-free premises, and concierge services
  • 35 meeting rooms, a gift shop, and an elevator
  • Guest reviews say great things about the central location and helpful staff
Room features
All 1060 individually furnished rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Designer toiletries, shower/tub combinations, and hair dryers
  • 47-inch HDTVs with Netflix and premium channels
  • Wardrobes/closets, recycling, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 40 per day)
  • Valet parking on site (USD 68 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 50 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Off the Common
  • Strega Italiano

Things to do

  • Art gallery
  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Free crib
  • Grocery/convenience store
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 35 meeting rooms
  • 64,944 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Built in 1927
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a USD 500 per night credit card authorization at check-in for Presidential Suite or Garden Suite bookings.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per night
  • Resort fee: USD 40.75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 50 per person
  • Fee for in-room wireless internet: USD 0 per day (rates may vary)
  • Valet parking fee: USD 68 per day
  • Nearby parking fee: USD 40 per day (499 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015390350
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Boston Park Plaza
Boston Park Plaza Hotel
Hotel Boston Park Plaza
Park Plaza
Park Plaza Hotel
The Boston Park Plaza Hotel And Towers
The Boston Park Plaza Hotel
Boston Park Plaza
Hilton Boston Park Plaza Hotel
Hilton Boston Park Plaza Boston
Hilton Boston Park Plaza Hotel Boston

Frequently asked questions

Is Hilton Boston Park Plaza pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hilton Boston Park Plaza?

As of Dec 3, 2024, prices found for a 1-night stay for 2 adults at Hilton Boston Park Plaza on Dec 22, 2024 start from P 6,995.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hilton Boston Park Plaza?

Valet parking is available for USD 68 per day.

What time is check-in at Hilton Boston Park Plaza?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton Boston Park Plaza?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton Boston Park Plaza located?

Located in Bay Village, this historic hotel is within a 5-minute walk of Boston Public Garden and Newbury Street. Boston Common and Copley Place are also within 10 minutes. Arlington Station is only a 3-minute walk and Boylston Station is 7 minutes.

Hilton Boston Park Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1688 out of 3295 reviews" "
Rating 8 - Good. 812 out of 3295 reviews" "
Rating 6 - Okay. 420 out of 3295 reviews" "
Rating 4 - Poor. 215 out of 3295 reviews" "
Rating 2 - Terrible. 160 out of 3295 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Onix

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shop store are near of the hotel. I like the train station.
Stayed 1 night in Nov 2024

2/10 Terrible

Arthur

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet is ridiculously small. So many small fixtures are broken. Take pictures when you check in or they can charge you for broken items. Even our toilet door is broken. Worst Hilton I’ve ever stayed. Never again will I book a Hilton hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for checking out universities. Fun and safe neighborhood with lots to explore.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

6/10 Okay

Mary

Business traveler
Liked: Cleanliness, property conditions & facilities
The room was extremely small with very little room for clothing. Bathroom was smaller than small.
Stayed 3 nights in Oct 2024

8/10 Good

Nicole

Stayed 1 night in Oct 2024

2/10 Terrible

Brooke

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, staff were short & rude.
Stayed 1 night in Nov 2024

6/10 Okay

Mitchell

Stayed 1 night in Nov 2024

10/10 Excellent

Jenny

Stayed 3 nights in Oct 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Park Plaza. A great place to spend a night or two.
Stayed 1 night in Nov 2024

10/10 Excellent

Joselle

Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Catherine

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to when visit my child at college
Stayed 1 night in Nov 2024

10/10 Excellent

MARTINE

Stayed 4 nights in Oct 2024

8/10 Good

Tammy

Stayed 3 nights in Oct 2024

8/10 Good

Jack, Grovetown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start with the bad- laying in bed getting ready for bed and a mouse goes running across the floor. I notified front desk and was moved to another room. The good- the staff was friendly, the breakfast buffet was well stocked, and is centrally located to a lot of amenities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sal the doorman was absolutely amazing. He helped me and 2 sisters out & treated us just like his daughters! He’s amazing at his job and deserves the absolute best. -Lara
Stayed 3 nights in Nov 2024

4/10 Poor

Alma, Glendale

Stayed 3 nights in Nov 2024

4/10 Poor

Ceanne

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except cleaning service left food in refrigerator from previous guest.The front deck gave us 2 drink accommodation.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chung Hin Aaron, Melbourne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, comfortable and quiet rooms
Stayed 1 night in Nov 2024

10/10 Excellent

bob, Chelmsford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and easy
Stayed 2 nights in Nov 2024

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed having a bar in the hotel with a huge lobby seating area. It was convenient to have restaurants in the same building and nearby. The hotel is within walking distance to shopping, the Freedom trail, river walk, park, and to a rental car facility that we used nearby. Check in and out was easy. Our only downfall were two things 1) that the queen beds are European so they were smaller than an American queen bed, and 2) When we asked for more towels we waited an hour and had to call again. Then we were told they were already delivered, but we had been in the room the entire time and they were not delivered. The staff even came to the door, emptyhanded, and argued with us that they had already delivered the towels. We explained that we had been in the room the entire time waiting and no one came to the room. They finally brought us new towels. Having the staff argue with us was frustrating and surprising, but the overall stay was great.
Stayed 3 nights in Nov 2024