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"The hotel was in an ideal location with a 5 mins walk to Puerta Del Sol & Gran Villa and 10 mins to Plaza Mayor. The hotel was very clean. Rooms were excellent. Every staff member was very friendly and helpful, the breakfast was amazing as well. Very pleasantly surprised. Would 100% return. "

"The desk person was not really knowledgeable, it was my second time at Riu, I told her but the room she gave us was without view and small! Then I complaint to the manager who is a very efficient, professional with good customer service and with extreme courtesy he gave us a nice room with view. "

"The hotel is near the airport and has shuttle. It has very good restaurant and bar with delicious food and drinks. The breakfast has so many items. Nice people, clean and quiet room, good services, and inexpensive price made a good experience. "

"excellent hotel I really recomended"

"El personal fue muy servicial."

"Mattress was uncomfortable. It does not match a great hotel such as the Emperador. Same goes for lack of light in the bathroom area. As for the rest, this hotel is a beautiful, well loccated property with an excellent staff."

"Great Stay in brilliant location"

"Good "

"Hotel was in a convenient location close to the airport. Was able to have easy access to Uber, but also offered shuttle to the airport. Staff was very kind and assisted with needs. Restaurants in hotel were reasonably priced and food served was excellent"