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Hotel & Spa Hacienda Panoaya

3.5 star property
Hotel in Amecameca with a full-service spa and free breakfast

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Photo gallery for Hotel & Spa Hacienda Panoaya

Escape to a serene mountain retreat with breathtaking views and a tranquil garden setting.
Residents enjoy balconies with shade and a serene environment.
Savor a delicious meal at a casual dining table set with a plate of pasta, glass of juice, and a cup.
Enjoy a peaceful view of the garden from the large window in this serene hotel room, featuring a comfortable bed and a functional design.
Enjoy breathtaking views of the surrounding mountains from the comfort of your room's large window.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

1 bedroom, down comforters, in-room safe, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
Heating
LCD TV
Separate bedroom
Down duvet
Private bathroom
Designer toiletries
In-room safe
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

1 bedroom, down comforters, in-room safe, iron/ironing board

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
Heating
LCD TV
Separate bedroom
Down duvet
Private bathroom
Designer toiletries
Daily housekeeping
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

1 bedroom, down comforters, in-room safe, iron/ironing board

Superior Room

Highlights

Fireplace
Private hot tub
Heating
Free cribs/infant beds
LCD TV
Down duvet
Separate bedroom
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.2 km
  • Sacromonte National Park - 17 min walk - 1.5 km
  • Iztaccíhuatl-Popocatépetl National Park - 24 min drive - 24.3 km
  • Paso de Cortes - 25 min drive - 25.8 km
  • Iztaccihuatl Trailhead - 41 min drive - 33.3 km

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪Mercado de Amecameca - ‬3 min drive
  • ‪Hacienda Panoaya - ‬1 min walk
  • ‪Café, Panes y Pasteles de Tenango - ‬2 min drive
  • ‪La Nueva - ‬19 min walk
  • ‪El Castillo de los Venados - ‬4 min walk

About this property

Hotel & Spa Hacienda Panoaya

Property highlights
Take advantage of free continental breakfast, a free daily manager's reception, and a garden at Hotel & Spa Hacienda Panoaya. Treat yourself to a hot stone massage at the onsite spa. Free WiFi in public areas is available to all guests, along with a playground and a sauna.
Other perks at this hotel include:
  • An indoor pool and a children's pool, with sun loungers
  • Free self parking
  • A 24-hour front desk, tour/ticket assistance, and a front-desk safe
  • Luggage storage, a banquet hall, and smoke-free premises
Room features
All guestrooms at Hotel & Spa Hacienda Panoaya feature comforts such as fireplaces, as well as amenities like safes.
Extra amenities include:
  • Bathrooms with designer toiletries and showers
  • Heating and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Children's pool
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

More

  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Does Hotel & Spa Hacienda Panoaya have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel & Spa Hacienda Panoaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel & Spa Hacienda Panoaya?

Self parking is free at this property.

What time is check-in at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel & Spa Hacienda Panoaya?

Check-out is at noon.

Where is Hotel & Spa Hacienda Panoaya located?

Situated in Amecameca, this spa hotel is in the same region as Estadio Azteca and Zócalo.

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Hotel & Spa Hacienda Panoaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 113 reviews
Rating 8 - Good. 32 out of 113 reviews
Rating 6 - Okay. 12 out of 113 reviews
Rating 4 - Poor. 3 out of 113 reviews
Rating 2 - Terrible. 1 out of 113 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Excellent place to stay
Stayed 3 nights in Dec 2023

10/10

Great place to bring kids!
Stayed 1 night in Jul 2024

10/10

The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

6/10

Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023

8/10

Falta en habitaciones aire acondicionado. Las habitaciones en general están limpias. El servicio de check in y check out es rapido y agil.
Stayed 1 night in May 2025

10/10

Está increíble y es muy agradable para desconectarse y disfrutar, sólo tienen que tomar en cuenta que las habitaciones (al menos la que me tocó) no cuenta con aire acondicionado y se puede sentir algo de calor en la noche, pero no se siente abrazador; es muy agradable y entretenido todo, desde las atracciones hasta los museos
Stayed 1 night in May 2025

10/10

Excelente servicio de parte de todo el personal. El hotel es sencillo pero limpio y con lo necesario. Sólo considerar que el restaurante cierra temprano (5:30), aunque el servicio a cuarto sigue disponible hasta más tarde. El parque está increíble para disfrutar en familia, considero que especialmente para niños de hasta 12 años
Stayed 2 nights in May 2025

10/10

Todo es muy limpio y súper lindo el lugar
Stayed 2 nights in Apr 2025

10/10

Las puertas de las habitaciones hacen mucho ruido al cerrarse
Stayed 3 nights in Apr 2025

8/10

El servicio a cliente a través de la plataforma es un poco hostil. Las instalaciones son muy cómodas y agradables. El precio es más elevado de lo que consideraría prudente. Fuera de eso, muy buena estancia
Stayed 1 night in Mar 2025

8/10

El colchon de la cama fue terrible muy duro, las almohadas tambien un poco duras, no dormi bien. El servicio del resturante termina a las 7pm y nadie aviso.
Stayed 1 night in Mar 2025

8/10

Stayed 1 night in Mar 2025

8/10

Excelente lugar para pasar un excelente fin de semana, lo único serían las habitaciones que se escucha mucho ruido
Stayed 1 night in Mar 2025

10/10

Stayed 1 night in Feb 2025

6/10

Capaciten a su personal de Gerencia, (ni siquiera se asomo) , recepción y meseros. No tube trato con camareros , ni otro personal. El trato es demasiado parco o sea indiferente , como si vendieran un refresco. Cualquier petición solo se limitan a contestar que no existe o ahorita ni se ocupan. En servicios de hotelería y gastronomía , la atención al cliente debe de ser prioritaria, para asegurar el consumo en todos sus servicios, comida en el momento y asegurar que el cliente vuelva y que recomiende el lugar. Se debe de facilitar todo lo prometido en el servicio que se compro y ofrecer todo lo demás que desconoce. Dirigido al Personal Exijan capacitación, para que sepan que es un trato amable, coordial necesario para el trabajo que desarrollan. Cuiden su trabajo y sientanse orgullosos de lo que hacen. No es denigrante servir, a quien va a descansar. Recuerden que al ser contratados , seguramente les preguntaron en su entrevista, sabes atender al cliente?, servir alimentos? eres amable?, que contestarón?, me imagino que contestaron que si, para obtener el empleo. No lo recomendaría por ahora, espero leer mas adelante que ya cambiaron , que haya buenos comentarios, sobre su atención al cliente.
Stayed 1 night in Feb 2025

6/10

El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10

Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Jan 2025

4/10

Stayed 1 night in Jan 2025

10/10

Un lugar muy lindo para descansar y pasarla bien
Stayed 2 nights in Jan 2025

10/10

Excelente opción para vacacionar con los niños
Stayed 2 nights in Dec 2024

10/10

Excelente opción para vacacionar con los niños
Stayed 1 night in Dec 2024

8/10

El agua de la alberca esta helada fue imposible usarla sin congelarse.
Stayed 2 nights in Dec 2024

10/10

Es un lugar agradable, con alimentos ricos y. Buen servicio
Stayed 1 night in Dec 2024

10/10

Stayed 1 night in Nov 2024