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Hotel Port Alicante City & Beach

4.0 star property
Let your worries fade away by relaxing at this family-friendly haven’s sauna or lounge by its outdoor pools surrounded by beautiful scenery.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Port Alicante City & Beach

Lobby
Outdoor pool, sun loungers
Coffee shop
Outdoor pool, sun loungers
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Laundry
  • Housekeeping
The price is P4,334
P4,767 total
includes taxes & fees
Jan 19 - Jan 20

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Double Room (M, 1 adult + 1 child)

In-room safe, desk, laptop workspace, blackout drapes

Double Room (M, 1 adult + 1 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room (XL, 2 adults)

In-room safe, desk, laptop workspace, blackout drapes

Double Room (XL, 2 adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use (XL, 1 adult)

In-room safe, desk, laptop workspace, blackout drapes

Double Room Single Use (XL, 1 adult)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room, Terrace (LT, 3 adult)

View from room

Triple Room, Terrace (LT, 3 adult)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room Single Use (M, 1 adult)

In-room safe, desk, laptop workspace, blackout drapes

Double Room Single Use (M, 1 adult)

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Terrace (LT, 2 adults)

View from room

Double Room, Terrace (LT, 2 adults)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room Single Use (L, 1 Adult)

In-room safe, desk, laptop workspace, blackout drapes

Double Room Single Use (L, 1 Adult)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 24 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Single Use, Terrace (MT, 1 adult)

View from room

Double Room Single Use, Terrace (MT, 1 adult)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room (L, 2 adults)

In-room safe, desk, laptop workspace, blackout drapes

Double Room (L, 2 adults)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room (XL, 3 adults + 1 child)

In-room safe, desk, laptop workspace, blackout drapes

Quadruple Room (XL, 3 adults + 1 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room, Terrace (LT, 1 adult + 2 child)

View from room

Triple Room, Terrace (LT, 1 adult + 2 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Triple Room (XL, 2 adults + 1 child)

In-room safe, desk, laptop workspace, blackout drapes

Triple Room (XL, 2 adults + 1 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room (L,1 adult + 2 children)

In-room safe, desk, laptop workspace, blackout drapes

Triple Room (L,1 adult + 2 children)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (M, 2 adults)

In-room safe, desk, laptop workspace, blackout drapes

Double Room (M, 2 adults)

8.8 out of 10
Excellent
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room (L, 3 adults)

In-room safe, desk, laptop workspace, blackout drapes

Triple Room (L, 3 adults)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Quadruple Room (XL, 2 adults + 2 children)

In-room safe, desk, laptop workspace, blackout drapes

Quadruple Room (XL, 2 adults + 2 children)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Terrace (MT, 1 adult + 1 child)

In-room safe, desk, laptop workspace, blackout drapes

Double Room, Terrace (MT, 1 adult + 1 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use, Terrace (LT, 1adult)

View from room

Double Room Single Use, Terrace (LT, 1adult)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21.5 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room (XL, 3 adults)

In-room safe, desk, laptop workspace, blackout drapes

Double Room (XL, 3 adults)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Terrace (MT, 2 adults)

View from room

Double Room, Terrace (MT, 2 adults)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room, Terrace (LT, 2 adults + 1 child)

View from room

Triple Room, Terrace (LT, 2 adults + 1 child)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Triple Room (L, 2 adults, 1 child)

In-room safe, desk, laptop workspace, blackout drapes

Triple Room (L, 2 adults, 1 child)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Digital channels
Laptop workspace
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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9.6 out of 10, Exceptional, (642)
The price is P5,933
P6,527 total
includes taxes & fees
Jan 20 - Jan 21
Odyssey Rooms
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About the neighborhood

Map
Av de Cataluña, 20, Cabo de las Huertas, Alicante, Alicante, 03540

What's nearby

  • San Juan Beach - 13 min walk
  • Alicante Golf Course - 4 min drive
  • Albufereta Beach - 9 min drive
  • Alicante Harbour - 11 min drive
  • El Corte Ingles Shopping Center - 12 min drive

Getting around

  • Raspeig Tram Station - 21 min drive
  • Alicante (YJE-Alicante Train Station) - 22 min drive
  • Alicante Intl. Airport (ALC) - 26 min drive

Restaurants

  • ‪Lorea - ‬12 min walk
  • ‪Texaco - ‬10 min walk
  • ‪Ayrena Beach - ‬11 min walk
  • ‪El Laurel Gastrobar - ‬9 min walk
  • ‪Casa Pepe - ‬4 min walk

About this property

Hotel Port Alicante City & Beach

Upscale family-friendly hotel located in Playa de San Juan
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Hotel Port Alicante City & Beach. For some rest and relaxation, visit the sauna. The on-site local cuisine restaurant, Restaurante, offers breakfast, lunch, dinner, and pool views. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Self parking (surcharge), an electric car charging station, and babysitting (surcharge)
  • Luggage storage, an elevator, and a front-desk safe
  • Multilingual staff, concierge services, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All 207 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (EUR 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurante

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8,288 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during November, December, January, February, March, and April:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Alicante-Playa San Juan
Holiday Inn Alicante-Playa San Juan
Holiday Inn Juan Hotel Alicante-Playa San
Holiday Inn Alicante-Playa San Juan Hotel
Holiday Alicante-Playa San Juan
Port Alicante playa San Juan Hotel
Holiday Inn Alicante Playa De San Juan
Port Alicante playa de San Juan
Port Alicante playa San Juan

Frequently asked questions

Does Hotel Port Alicante City & Beach have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Port Alicante City & Beach?

As of Jan 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Port Alicante City & Beach on Jan 19, 2025 start from P 4,333.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Port Alicante City & Beach pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Port Alicante City & Beach?

Self parking is available for EUR 17 per day. Limited spots are available.

What time is check-in at Hotel Port Alicante City & Beach?

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Hotel Port Alicante City & Beach?

Check-out is at noon.

Where is Hotel Port Alicante City & Beach located?

This family-friendly Alicante hotel is located near the beach, within 1 mi (2 km) of San Juan Beach, La Caleta, and Almadraba Beach. Cala de Cantalars and Cala de las Nereidas are also within 1 mi (2 km).

Hotel Port Alicante City & Beach Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 344 reviews" "
Rating 8 - Good. 107 out of 344 reviews" "
Rating 6 - Okay. 20 out of 344 reviews" "
Rating 4 - Poor. 10 out of 344 reviews" "
Rating 2 - Terrible. 8 out of 344 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Stayed 1 night in Dec 2024

8/10 Good

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, luxurious, new, great looking modern place and great breakfast. Pool areas looked great but it was too cold to test unfortunately. Rooftop bar looked really nice too. Room seemed to be on a childs sprint track even after 9pm. Avoid these ground floor rooms if you can, between the old and new buildings. 018
Stayed 1 night in Dec 2024

10/10 Excellent

József

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, our stay was very good until the balcony door came off its top hinge and starting falling on my partner. The door was huge, heavy and starting to fall quickly on to the balcony. Luckily my partner managed to stop it going over the side and it did not shatter the balcony glass, falling into the pool area below. At first we were moved rooms and offered only a free buffet lunch and dinner. I explained this wasn’t good enough and they agreed to a full refund of our stay. Once we were home, they did not refund us our full stay, only 5 nights out of 2. This was hugely disappointing to us. Especially considering the trauma and shock of nearly seeing my partner seriously injured or worse if the door had fallen from 5 stories.
Stayed 7 nights in Oct 2024

8/10 Good

William

We were given a disabled person’s room initially which was unsuitable for us. Staff quickly and courteously responded and provided a balcony room overlooking the pool at no extra cost. The hotel is quite new, well run and the breakfast is excellent.run
Stayed 5 nights in Oct 2024

10/10 Excellent

Holly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel and had some issues woth my card retaining the reservation. However the hotel staff were so responsive and supported me to address the issue (particularly Barbara on reception). I would recommend this hotel on all levels. As a family of 4 in a quadruple room it was perfect!
Stayed 1 night in Oct 2024

10/10 Excellent

annah

Liked: Cleanliness, staff & service, property conditions & facilities
we recently stayed here, loved the room and balcony, the pool was a bit chilly but manageable, the staff were polite and efficient and a great location, short walk to the beach and the tram stop is 5 mins away
Stayed 2 nights in Oct 2024

8/10 Good

Laura Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is fabulous- all very new and with a common modern theme throughout the hotel. Rooms are lovely- the fact that the sink area and shower are essentially in the main room may not suit friends travelling together but was fine for a couple. There is no full length hanging space which I found frustrating. The area is quiet - which is what we wanted- but beach and local restaurants easily walkable and trams and buses are close by. It always felt as though there was minimal staff around - however it was slightly out of season and they were polite & helpful. Overall a lovely hotel for a quiet couples get away with good access to Alicante etc
Stayed 7 nights in Oct 2024

10/10 Excellent

ROBERTO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Alicante
Stayed 1 night in Oct 2024

8/10 Good

Erik, Temecula

Stayed 1 night in Sep 2024

10/10 Excellent

Samuel

Stayed 5 nights in Sep 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in early October. Its an easy tram and bus journey into Alicante. The pools are fresh but lovely. The rooftop barvis fab and the brekfast suits all appetites. Would definitely go again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely get away
Stayed 4 nights in Sep 2024

10/10 Excellent

Owen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joel was excellent in every way. From first day till last, we will return. Was very quiet area but too residential with not much around. We were ok as wanted relax chill holiday. Lovely beach 10 min walk
Stayed 7 nights in Sep 2024

8/10 Good

Marco Joseph

Stayed 7 nights in Aug 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2024

8/10 Good

Stacey-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel both inside and out. Very clean and modern. The only downside is the lack of evening entertainment.
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest hotel chain. Stay away
Dodgy hotel with misleading and obscure selling/marketing practices. We were there years ago when it was the Holiday Inn and saw it had been refurbished so decided to give it a go. Little we knewthey have an old wing that is still like the old hotel and they actively hide from every PR shot. This area is not up to even 3* standard, and they will put you in there if you book through a third party. Apparently is down to customers to know without warning that all rooms without balcony belong in the old wing. Aircon and TV don’t work (absolutely ruined the experience being in July in Spain and unable to relax in the room to watch the Olympic Games). They actively lied about the faults and estimated time to resolve. Poor WiFi reception, dark, smelly damp corridors. Shower floods the entire bathroom. Disgustingly dirty rooftop pool with lots of “floating particles”. A complaint for a refund has been logged with the Spanish authorities after spending hours trying to reason with the front desk. Hotel director doesn’t even have the authority to make decisions on how the property is ran. All at 210+ euro/night for the pleasure. Take your hard earned money elsewhere, you have been warned
Stayed 2 nights in Jul 2024

8/10 Good

Aura Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Jul 2024

8/10 Good

Connor

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & rooftop bar
Stayed 5 nights in May 2024

10/10 Excellent

Lydia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel outside Alicante (but near the tram).
Check in was delayed despite being told our room should be ready by around 3.30, we didn't get to our room till well after 5pm. The reception did ring me to confirm our rooms were ready which was nice. The bed was rather uncomfortable being quite hard and there could be better shelving/drawer space. There is no hanging for dresses. (Well there is but it's very short so don't expect to hang your dress without folding it). A suggestion for outside towel racks on the balcony as everyone hangs their towels over the balcony railing which doesn't look nice. The upstairs pool should be Adults only/no under 16's/18's. The pool downstairs is sufficient for children and with the bar and 'chill out' atmosphere upstairs on the roof, it was spoilt by having shouting children in the pool. The service in BOGO in the evening was very slow. I think management needs to do some undercover reviews and further training for staff upstairs in the evening. Despite that, the staff were friendly and we enjoyed the atmosphere upstairs very much. All staff we came across were friendly and willing to please.
Stayed 2 nights in Jul 2024