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Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Adults-only beach property with 4 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Terrace/patio
Garden view
Aerial view
Aerial view
View from room
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Spa
  • Gym

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (Superior)

LCD TV

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Superior Suite (Superior)

LCD TV

Superior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout drapes

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout drapes

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout drapes

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760

What's nearby

  • Dolphinaris Tulum - 5 min walk - 0.5 km
  • Riviera Maya Golf Club - 12 min walk - 1.0 km
  • Aktun Chen - 12 min walk - 1.0 km
  • Akumal Beach - 5 min drive - 5.4 km
  • Half Moon Bay - 12 min drive - 7.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min walk
  • ‪Restaurante Yucatan - ‬14 min walk
  • ‪Restaurante Arlequin - ‬11 min walk
  • ‪Piscis snack bar - ‬6 min walk
  • ‪Los Corales - ‬15 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Luxury all-inclusive property near Akumal Beach
Take advantage of a free breakfast buffet, a golf course, and a nightclub at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive. This property is a great place to bask in the sun with a white sand beach, 3 beach bars, and beach massages. Indulge in a body wrap, a massage, and a facial at Bahia Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. In addition to an airport shuttle and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools with sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • A nature reserve, a reception hall, and luggage storage
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 420 rooms offer comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 36 buildings
  • Built in 2010
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive located?

Offering direct access to the beach, this Akumal property is within a 15-minute walk of Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 mi (5 km).

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Pandora

Traveled with partner
Liked: Staff & service
The grounds were clean and well kept. Lots of greenery. Not a large resort, but access to the surrounding resorts made the stay much better.
Stayed 5 nights in Nov 2024

6/10 Okay

Patricia L

Liked: Cleanliness, staff & service
Very difficult to get restaurant reservations and quite noisy some nights.
Stayed 7 nights in Nov 2024

6/10 Okay

Sandra

Stayed 7 nights in Oct 2024

10/10 Excellent

Justin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some issues with our room initially, staff was able to get us into a much better room the next day.
Stayed 3 nights in Nov 2024

6/10 Okay

Brandy Reshea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Aisianique

Stayed 4 nights in Oct 2024

10/10 Excellent

Tyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort especially sian kaan couldn’t really ask anymore of the resort other then maybe better cart service between the other resorts
Stayed 5 nights in Nov 2024

10/10 Excellent

Llipsi, Hialeah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this resort for my 50th birthday with my husband and was not disappointed! First off staff are absolutely amazing super friendly and helpful. The grounds are gorgeous from the jungle setting with exotic wildlife to the private beach for the Sian Ka’an guests. Pools were good as well. Our bartender Jorge and the other bar staff at the beach were awesome! The ala carte restaurants and daily buffet were great. Just one small issue although the rooms were very clean they definitely could use updating and beds and pillows (tiny pillows) could have been a little softer. The pool grill also was not our favorite grilled and fried food was cold and flavorless. Overall we will be returning next year most definitely highly recommend!
Stayed 5 nights in Nov 2024

2/10 Terrible

Annette

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like the staff after I left the front desk weren’t very accommodating.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geminis Britani Mangandid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ability to move from different areas of the resort! From restaurants, parties and shows! It was such a unique experience and one that I can’t stop raving to my friends and family about!
Stayed 8 nights in Oct 2024

10/10 Excellent

M Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Lush green with well kept landscaping and friendly helpful staff.
Stayed 7 nights in Oct 2024

6/10 Okay

Tamar

Traveled with partner
The property was ok the food wasn’t so great I got food poisoning and the drinks were weak and limited.
Stayed 5 nights in Oct 2024

8/10 Good

Andrew James de

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, restaurants were very good .
Stayed 10 nights in Oct 2024

10/10 Excellent

Kevin

Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved all the entertainment. There was so much to choose from! The spa was amazing too!
Stayed 3 nights in Oct 2024

8/10 Good

Jammi

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the access to the other resorts and restaurants. Transportation was a little confusing.
Stayed 4 nights in Oct 2024

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just a good experience
Stayed 7 nights in Oct 2024

8/10 Good

Zulma, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the massage at the spa. Dolce Vita was our favorite restaurant despite it being warm. All restaurants are uncomfortably warm, some borderline hot. Seems they turn off the a/c until they open the doors for guests. They should have it on low during the day so it won't have to work so hard when it counts. We went in September and would go back only during their winter, hoping it's cooler. Employee service is top notch.
Stayed 7 nights in Sep 2024

10/10 Excellent

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food options and quality. The staff are excellent 👌
Stayed 9 nights in Sep 2024

10/10 Excellent

Selina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet resort for adults and couples. It was nice we had access to three other resorts. Spa was amazing!!
Stayed 6 nights in Sep 2024

6/10 Okay

Cynthia

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was our 2nd time staying at this property as we genuinely enjoyed our 1st stay however it was extremely disappointi. Prior to my check-in (the week of) I downloaded the app to make reservations for the restaurants as I know they book up rather quickly. I needed to attach my room number to make reservations which was not assigned to me until I arrived to the hotel. I tried reaching out in advance to try and solidify a room number but no response. This made it super inconvenient as we were pretty much left with whatever was left in date and times. I reserved a penthouse suite as we were celebrating 2 birthdays and I wanted something a little more extravagant for the trip. The penthouse was honestly not worth the money spent. It was tucked away in the very corner of the resort far from the amenities. This area looked rarely serviced and cleaned, animal poop that stayed on our staircase for days with dead leaves. Our room had a jacuzzi on the roof that we couldn’t use. The amount of bugs on the roof made it impossible to use along with the drain not properly locking so the water constantly drained out. The customer service is not in alignment through out the property. Bartenders in Sian Ka’an were a delight but the bartenders Akumal refused to serve us certain alcohol and hid bottles for themselves (Agavero to be exact). They also were extremely rude when asked for it and kept denying it until finally pulling a bottle out from the far back of the fridge. Wont be returning.
Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!! All four places were amazing!! Would definitely recommend to family and friends!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Aug 2024