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"I was not aware that the cleaning fee was charged separately and only learned about it at check-in. I was informed that I would receive the check-in instructions only after making the payment, which was unexpected and did not make for a welcoming arrival experience. "

"Apartment was not cleaned. I contacted the customer service to advise about the unacceptable conditions of discusting unclean floor. They promised to clean next day, but didnt. I am waiting for refund and compensation as they informed me. "

"Apartamento no geral é bom, porém alguns pontos não me agradaram, como a limpeza ( tinha uns bichos na parede quando cheguei ), o fogão não é muito bom, e as camas são péssimas …. porém o apartamento fica de frente pra praia, a vista da sacada é bonita. "

"Ac wasn’t working, for basically 2 days. Communication is very difficult, all is done through WhatsApp text and rarely you have a real person on the other side. They only gave us 2 bath towels and one hand towel, they charge you extra for another set. The unit wasn’t very clean and bed sheets have spots all over. I will not go back !"