6/10 Okay
Vandana
Nov 20, 2024
Liked: Cleanliness
I arrived late in the evening, around 8 pm on 17th Nov. Despite being the only guest to check-in at that time, the Valet left my key lying around and attached my tag to somebody else's key! And this level of casual service after charging $55 for parking! This additional rate should have been mentioned during booking, but it was deceptively left out.
I was asked to give 10-15 mins to bring out my car. Even the wrong car wasn't brought out after I checked out. That was when the mixup was detected. Although the Valet on duty early morning was prompt to get my car out, it would have been an expensive delay had I been even a bit late for my checkout.
The coffee maker in the room didn't work.
The bedsheets didn't seem to be fresh. Eco-friendly does not mean 'sharing bedsheets between different Guests'. That's unacceptable.
Vandana
Stayed 1 night in Nov 2024