Guangzhou Phoenix City Hotel Reviews, Deals & Photos 2025

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Baroque hotel with 3 restaurants connected to the convention center in Guangzhou

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Where to?

Dates

February 2025

March 2025

Indoor pool, 2 outdoor pools, pool umbrellas

Overview
Rooms
Location
Policies

Guangzhou Phoenix City Hotel offers a family-friendly retreat in Eastern Suburbs Park. Unwind at the poolside bar, indulge in a massage or meal at one of three restaurants, and stay connected with free WiFi. Past guests rave about their stay.

Good

Popular amenities

Hot Tub
Bar
Spa
Pool
Housekeeping
Room service

P4,505 total

includes taxes & fees

Feb 18 - Feb 19

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 24 of 24 rooms

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe room

Highlights

Yard

Balcony or patio

Separate sitting area

Air conditioning

Refrigerator

Minibar (some free items)

HDTV

Blackout drapes/curtains

42 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Deluxe Suite

Highlights

Yard

Balcony or patio

Separate sitting area

Air conditioning

Refrigerator

Minibar (some free items)

HDTV

Blackout drapes/curtains

95 sq m
Sleeps 3
1 King Bed

Executive Room

Highlights

Yard

Balcony or patio

Separate sitting area

Individually decorated

Air conditioning

Refrigerator

Minibar (some free items)

HDTV

56 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Commercial Suite

Highlights

Yard

Balcony or patio

Separate sitting area

Air conditioning

Refrigerator

Minibar (some free items)

HDTV

Pillowtop bed

88 sq m
Sleeps 4
1 King Bed

Superior room

Highlights

Yard

Balcony or patio

Separate sitting area

Air conditioning

Refrigerator

Minibar (some free items)

HDTV

Blackout drapes/curtains

42 sq m
Sleeps 3
2 Twin Beds

Emerald City Twin Room

Sleeps 2
2 Double Beds

Superior Queen Room

Sleeps 2
1 Double Bed

Octonauts Family Room

Sleeps 2
1 King Bed

Executive Suite

Sleeps 3
1 King Bed and 2 Double Beds

Deluxe Twin Room

Sleeps 2
2 Double Beds

Superior Twin Room

Sleeps 2
2 Double Beds

Guestroom - Double Occupancy

Sleeps 2
2 Double Beds and 1 Queen Bed

Executive King Room

Sleeps 2
1 King Bed

Superior Suite

Sleeps 2
1 King Bed

Honeymoon Suite

Sleeps 2
1 Queen Bed

Deluxe King Room

Sleeps 2
1 King Bed

Pet Friendly Twin Room

Sleeps 2
2 Double Beds

Pamper Double Bed Room

Sleeps 2
1 King Bed

Super Wings Kuya Family Room

Sleeps 2
2 Double Beds

Deluxe Suite

Sleeps 2
1 King Bed

Executive Twin Room

Sleeps 2
2 Double Beds

Business Queen Room

Sleeps 2
1 King Bed OR 2 Double Beds

Royal Suite

Sleeps 3
1 King Bed

Zhu Zhu Xia Cool Sprout Twin Room

Sleeps 2
2 Double Beds

Similar properties

Pool
Kids pool
Parking included
Free WiFi

P4,647 total

includes taxes & fees

Feb 18 - Feb 19

About the neighborhood

Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340

What's nearby

Baoneng Guangzhou International Sports and Performing Arts Center - 14 min drive
Canton Fair Complex - 21 min drive
Canton Tower - 25 min drive
Chimelong Paradise - 28 min drive
Beijing Road Pedestrian Street - 28 min drive

Getting around

Shacun Station - 5 min drive
Guangzhou East Railway Station - 18 min drive
Baiyun International Airport (CAN) - 55 min drive

Restaurants

‪食冠天下 - ‬15 min walk
‪下龙湾 - ‬5 min drive
‪猫屎咖啡 - ‬18 min walk
‪金色休闲吧 - ‬19 min walk
‪One Coffee Bar - ‬17 min walk

About this property

Guangzhou Phoenix City Hotel

Family-friendly hotel near Eastern Suburbs Park

A poolside bar, a grocery/convenience store, and a free manager's reception are just a few of the amenities provided at Guangzhou Phoenix City Hotel. Treat yourself to a facial, a body treatment, or a massage at 疯狂城 Suana, the onsite spa. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.

Additional perks include:

2 outdoor pools and an indoor pool, with pool umbrellas
Free self parking and extended parking
Limo/town car service, buffet breakfast (surcharge), and bike rentals
An outdoor tennis court, RV/bus/truck parking, and express check-in

Room features

All 573 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like separate sitting areas and bathrobes.

Other conveniences in all rooms include:

Bathrooms with rainfall showers and separate tubs/showers
37-inch HDTVs with satellite channels
Private yards, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:30 PM at scheduled times and on request
Free area shuttle up to 1 km
Limo/town car service
Free extended parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 54 for children
3 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Free manager's reception

Restaurants on site

Chinese Restaurant
Japanese Restaurant
No.99 Bar
Vienna Restaurant

Things to do

2 outdoor pools
Bicycle rentals
Billiards/pool table
Children's club
Children's pool
Full-service spa
Health club
Indoor pool
Outdoor tennis court
Piano
Playground
Sauna
Shopping
Spa tub
Steam room

Family friendly

2 outdoor pools
Children's club (surcharge)
Children's pool
Children's toys
Free area shuttle
Grocery/convenience store
In-room refrigerator
Indoor pool
Laundry facilities
Playground
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Conference center (3,003 square feet of space)
Meeting rooms

Outdoors

Barbecue grill
Garden
In the mountains
On a lake
Picnic area
Pool umbrellas
Terrace

Full-service spa

Facials
In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
6 floors
Baroque architecture
Built in 2003
Designated smoking areas
Reception hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Pillowtop mattress

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

37-inch LCD TV with cable/satellite channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Free minibar (limited items)
Refrigerator

Air conditioning (climate-controlled)
Desk
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 200 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
Airport shuttle fee: CNY 500 per vehicle (one-way)
Rollaway bed fee: CNY 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guangzhou Phoenix City

Guangzhou Phoenix City Hotel

Phoenix City Guangzhou

Guangzhou Phoenix City

Guangzhou Phoenix City Hotel Hotel

Guangzhou Phoenix City Hotel Guangzhou

Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

Does Guangzhou Phoenix City Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

How much does it cost to stay at Guangzhou Phoenix City Hotel?

As of Feb 17, 2025, prices found for a 1-night stay for 2 adults at Guangzhou Phoenix City Hotel on Feb 18, 2025 start from P 3,916.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Guangzhou Phoenix City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Guangzhou Phoenix City Hotel?

Self parking and extended parking are free at this property.

What time is check-in at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Guangzhou Phoenix City Hotel?

Check-out is at 2 PM.

Does Guangzhou Phoenix City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–10:30 PM on request. A fee of CNY 500 per vehicle applies.

Where is Guangzhou Phoenix City Hotel located?

Located near the airport, this family-friendly hotel is 4.9 mi (7.9 km) from Eastern Suburbs Park.

Guangzhou Phoenix City Hotel Reviews

7.6

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

odera

Business traveler

Apr 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.

Stayed 6 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with group

Nov 16, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel Try to get the lake view

Stayed 1 night in Nov 2020

10/10 Excellent

Janice

Jan 30, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.

Stayed 5 nights in Jan 2018

6/10 Okay

LORI A

Jul 5, 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Cannot recommend

Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.

Stayed 1 night in Jun 2017

8/10 Good

Luis

May 2, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Knock Your Expectations Half a Notch

Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.

10/10 Excellent

Ken

Apr 21, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Generally very good for the price. Location suited our requirements.

8/10 Good

Verified traveler

Apr 29, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, far from everything.

Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.

8/10 Good

Verified traveler

Apr 25, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.

6/10 Okay

Roger, Los Angeles

Oct 20, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel bad location

I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.

8/10 Good

Tim

Nov 10, 2014

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Oct 28, 2014

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Employees needs speak English

Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English

2/10 Terrible

JACOMARIE SCHOLTZ, SOUTH AFRICA

Jun 6, 2014

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Communication problems duplicated payment trouble

It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.

8/10 Good

David Gadisi, RSA

Mar 9, 2014

Liked: Cleanliness, staff & service, room comfort

CIGARETTE SMELL IN CORRIDORS.

The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.

8/10 Good

scha338, New Zealand

Jan 9, 2014

Liked: Cleanliness, property conditions & facilities, room comfort

Clean & comfortable room

The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.

8/10 Good

harry, canada

Dec 3, 2013

Liked: Cleanliness, property conditions & facilities, room comfort

nice and relaxing location!

8/10 Good

Luis, miami

Oct 30, 2013

Liked: Cleanliness, property conditions & facilities, room comfort

Canton Fair stay

Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.

6/10 Okay

Tim, Melbourne VIC, Australia

Jun 5, 2013

Liked: Cleanliness

Four stars service for a five stars hotel

Behind the splendor of the design there is little to shout about. The age is catching up with the building, the corridors leading to the rooms are stuffy and dimly lit. The food in the Chinese restaurant is awful. imagine We couldn't order rice in a Chinese restaurant. The plus side is the resort style with plenty of greenery and fresh air. Staff attitude is average and insistent. I pointed out to a staff in the breakfast restaurant that the floor was wet and posed a risk to patrons but no ones took any action for the entire time I was dining there.

10/10 Excellent

greameb, Melbourne VIC, Australia

May 14, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

luxuripus

Luxurious, good food, huge rooms, a bit far out of central city but only $14US taxi ride.

10/10 Excellent

Carlton

Jan 30, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option with lots to do

It's a great hotel. Big rooms, comfortable, with lots of things to do - two swimming pools, Karaoke, snooker, table tennis, bar, restaurants on site, and close to night life in the town.

6/10 Okay

Bob

Dec 18, 2012

Disliked: Cleanliness, property conditions & facilities

Great location...poor upkeep.

Lobby and courtyard are beautiful. Sits at the base of a side hill that is stuffed with mansions. Quiet picturesque setting. My review is the same as the others before. Management or $$$ for upkeep are lacking. Mold in the bathroom, soiled carpets, worn bedding etc. great dinner buffet, but the linen table cloth that hadn't been laundered for a few meals spoiled it for me. Room service was similar to many Chinese hotels. English is a bit lean making it a trip to the local casino every time you order. My two cents...if you have a western menu, make sure the staff can understand what is on it. Overall, pretty good value for a Chinese hotel, but it needs a little elbow grease to return it to it's original luster.

8/10 Good

Verified traveler

Dec 5, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place. Good transportation service to down town.

6/10 Okay

Nelu, Australia

Aug 30, 2012

Liked: Property conditions & facilities, room comfort

Not what is seems

Rather disappointing , my whole experience of this great 5 star resort hotel. It is very far from airport and town, aprox. 1h travel. Check in takes long as staff's English is inadequate. The hotel is big and you have to find out where everything is by yourself. Breakfast is more suited to Asians although it's supposedly international. I found it boring.

10/10 Excellent

TVR Kumar, Hong Kong

Apr 12, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phoenix City Hotel----It is a pleasure staying

I was with family to have a leisure and confined to my family only. We had great time. The surroundings are very greenery a kind feeling that of living in a forest. Hotel provided good multi cuisine breakfast , Lunch & Dinner. The overall feeling is very good. In fact my family like to visit once again. If Somebody want to take a break from day to day stressful life, it will be a good choice to stay at Phoenix city hotel at Guangzhou.

8/10 Good

Charlie, world traveler

Jan 25, 2012

Liked: Cleanliness, property conditions & facilities, room comfort

OK but could use improvement

Everything about the hotel itself was fine, however the concierge staff are terrible in their lack of knowledge. They didn't know there was a China Mobile store right in their own little community and, they sent me all the way to a ferry station in Shenzhen that doesn't even have ferries to Hong Kong/Kowloon, rather only to the airport or Macau. I was temporarily stranded because of them. Also the service staff need a lot of improvement with English it is often difficult to get something done or have them understand what you want/need.

6/10 Okay

shafiq, london

Nov 18, 2011

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

aircon

i have to change two rooms aircon not working

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Guangzhou Phoenix City Hotel

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Executive Room

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Commercial Suite

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Emerald City Twin Room

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Superior Queen Room

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Octonauts Family Room

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Executive Suite

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Deluxe Twin Room

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Superior Twin Room

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Guestroom - Double Occupancy

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Executive King Room

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Superior Suite

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Honeymoon Suite

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Deluxe King Room

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Pet Friendly Twin Room

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Pamper Double Bed Room

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Super Wings Kuya Family Room

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Deluxe Suite

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Business Queen Room

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Royal Suite

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Zhu Zhu Xia Cool Sprout Twin Room

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Guangzhou Phoenix City Hotel

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services