6/10 Okay
Alicia
Traveled with family
Jan 4, 2025
Property is a little tired and run down--paint chipping in bathroom, towels were old looking, bedding wasn't great. This is a great location for hockey tournaments though so we have stayed at this property multiple times. This time we booked through Expedia (as we usually do). We booked over a month in advance assuming the rates wouldn't charge however on the day we checked in I had an email from Expedia snowing that there were several rooms available that were priced significantly lower per night than when I had booked. I was under the impression that Expedia had a low price guarantee so I contacted Expedia and spoke with a rep who was very kind and contacted the hotel to see if they would be willing to honor the lower price. They were told no by the hotel. At that point we had aiready checked in and been charged for the 3 nights that we had booked so we were stuck staying there. Lesson learned on our part. We will not be staying at this property in the future and will be sure to let other members of our team to take their business elsewhere as well.
Alicia
Stayed 3 nights in Dec 2024