6/10 Okay
Jeff
Traveled with partner
Dec 15, 2024
Liked: Cleanliness, amenities
I opted to rate this stay at 4 stars in an effort to properly way, the pros and cons of my entire stay.
The location and parking were very convenient and our valet attendant was super friendly and helpful. We were able to unload very easily and head up to the lobby to check in. Our front desk attendant was friendly and greeted us, and also explained about the choice rewards program. We were given our keys and headed up to our room.
Overall, the room was fine but I did make note of a very large burn in the carpet near the bed by the window and some water damage in the ceiling near the living room nook with what appear to be mold spots on the ceiling. I was sure to take pictures and I shared them with our front desk attendant, and he simply said he would tell maintenance to have them look at it.
The bed was comfortable, and the room was missing a few items like the appropriate number of hand towels or bath sheets in the bathroom.
Our shower did not drain properly and the surface of the tub was extremely slippery and my wife ended up falling and hurt her surgically repaired shoulder. I reported the concern to another guest attendant, and their attitude was comically apathetic, no apology or offering to fill out an incident report or to check on her well-being.
For the amount of money I paid for the stay I would have expected the level of professionalism and service to have been better.
Jeff
Stayed 1 night in Dec 2024