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The Kartrite Resort & Indoor Waterpark

4.0 star property
Family-friendly hotel with 5 restaurants and bars

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Property grounds
Lobby
2 bars/lounges, poolside bar
Fitness facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk
  • Breakfast available
The price is P11,989
P17,234 total
includes taxes & fees
Jan 5 - Jan 6, 2025

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Queen Suite with Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Double Queen Suite with Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Floor plan

Deluxe Suite, 2 Bedrooms, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, 2 Queens + Sofa Bed, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, King + Sofa Bed, Patio, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, King + Sofa Bed, Patio, ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Twin Beds and 1 King Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Resorts World Catskills Casino

Pool
Spa
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1005)
The price is P9,485
P12,165 total
includes taxes & fees
Jan 6 - Jan 7, 2025
Resorts World Catskills Casino
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About the neighborhood

Map
555 Resorts World Drive, Monticello, NY, 12701

What's nearby

  • Concord Monster Golf Course - 7 min walk - 0.6 km
  • Resorts World Catskills - 7 min walk - 0.7 km
  • The Kartrite Resort & Indoor Waterpark - 5 min drive - 2.6 km
  • Holiday Mountain Ski and Fun Park - 10 min drive - 7.6 km
  • Monticello Casino and Raceway - 11 min drive - 10.1 km

Getting around

  • Stewart Intl. Airport (SWF) - 48 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

Upscale family-friendly hotel near Resorts World Catskills
You can look forward to a bowling alley, a poolside bar, and concerts and live shows at The Kartrite Resort & Indoor Waterpark. Adventurous travelers may like the surfing/body boarding, rock climbing, and hiking/biking at this hotel. For some rest and relaxation, visit the sauna. Be sure to enjoy a poolside location at one of the 5 on-site restaurants. Yoga classes and fitness classes are offered at the 24-hour health club; The Kartrite Resort & Indoor Waterpark also has a terrace, shopping on site, and a coffee shop/cafe. In-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with a lazy river, a waterslide, and cabanas
  • Buffet breakfast (surcharge), an electric car charging station, and a gift shop
  • Tour/ticket assistance, a 24-hour front desk, and a billiards/pool table
  • A front-desk safe, luggage storage, and evening entertainment
  • Guest reviews say great things about the family-friendly amenities and helpful staff
Room features
All 324 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2019
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • iPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 63.72 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 25 for adults, and USD 0 to 15 for children
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Does The Kartrite Resort & Indoor Waterpark have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at The Kartrite Resort & Indoor Waterpark?

As of Dec 30, 2024, prices found for a 1-night stay for 2 adults at The Kartrite Resort & Indoor Waterpark on Jan 5, 2025 start from P 11,988.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Kartrite Resort & Indoor Waterpark pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Kartrite Resort & Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Kartrite Resort & Indoor Waterpark?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is The Kartrite Resort & Indoor Waterpark located?

This family-friendly Monticello hotel is within a 10-minute walk of Concord Monster Golf Course and Resorts World Catskills. The Kartrite Resort & Indoor Waterpark is 1.1 mi (1.7 km) away.

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 560 out of 1150 reviews" "
Rating 8 - Good. 229 out of 1150 reviews" "
Rating 6 - Okay. 164 out of 1150 reviews" "
Rating 4 - Poor. 90 out of 1150 reviews" "
Rating 2 - Terrible. 107 out of 1150 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Roxanne

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When Kartrite first opened, it was well-staffed and clean. However, the staff is now limited; if you stay multiple days, the rooms are not cleaned unless you pay extra. The room vents appear to be compromised, the rooms have a strange odor, and the AC must be on to prevent the stagnant smell. The heated pool is beyond disgusting; it's a petri dish of bacteria. It was never cleaned; they just ran the filter. I know this to be true since my room was adjacent to the pool. The kid's activities are self-served. I will not be returning to this property.
Stayed 2 nights in Dec 2024

8/10 Good

Diana, KEW GARDENS

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The waterpark is small but it has some really entertaining attractions (surfing and outdoors hot spring pool.) The ropes are great for the kids. They could offer more activities for the kids. The room is nice and beds are comfortable. The one really big issue this hotel has is the food. They close all the restaurants during the day, except for the one inside the waterpark, but this one has very few options, and they run out of all healthy options (salads) during our stay. Even at the breakfast restaurant, they didn’t have any healthy choices (no yogurt, fruits, etc)
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Property conditions & facilities
I left something in my room and was never turned in
Stayed 1 night in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Garima

Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2024

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel plus Waterpark is a plus.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarath Chandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the park itself is on the smaller side, I found it to be a comfortable and enjoyable place to spend time. We visited during the Christmas break, which I was initially concerned about, but I was pleasantly surprised to find that it wasn't overcrowded at all. The park had 4 open rides, 2 were closed. all of open rides were fun and well-maintained. The big blue/green slide is a highlight. The park has separate slides and pools specifically for smaller children. The arcade was a highlight for us One aspect that truly stood out was the helpfulness of the staff. Every staff member we encountered ensured our stay was pleasant. Overall, I would recommend this park for a day of family fun.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect we love everything about this place. The only complaint is not even staff to keep the waterpark fully opened
Stayed 1 night in Sep 2024

8/10 Good

Tasha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Found few roaches around the room And television didn’t work reached out to the front desk and was accommodated to another room with no issue
Stayed 2 nights in Dec 2024

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No dining options until 4pm.. very small water park Old uncomfortable mattresses.. bathroom falling apart
Stayed 2 nights in Dec 2024

4/10 Poor

Stassia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food offered at the property was horrible, we requested a change of room due to room being dirty, towels were dirty with hair on them and phones in room did not work. Rooms smelled like cigarettes
Stayed 3 nights in Dec 2024

10/10 Excellent

OLIVIA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

velkys

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, actibities. Staff was amazing, specifically the arcade! Great water park, and resort! Thank you for a great time!
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Rosa

Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Liked: Amenities, property conditions & facilities
Loved my stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Stayed 1 night in Oct 2024

10/10 Excellent

marcela, east elmhurst

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to get an early check-in and start the fun at the water park. Room was really nice, booked the two bedroom balcony suite. Got an upgrade to the courtyard view. Seen poor reviews about food and service, but we enjoyed our meals and had no issue with service. Stayed on a Saturday night, so main "complaints" are that most restaurants only opened after 4pm, some areas of the water park were temporarily closed, and even though we had access to the water park on our check out date, the water park opens right at check out time which wouldn't have given us a chance to shower in our afterwards. Wish the water park opened earlier so we could've enjoyed it for a bit before checking out. All in all, it was a good stay and will definitely be back.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Madalena

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Donata

Stayed 1 night in Nov 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we will never go back and advise other families to stay clear. They have cockroaches in the rooms (yes more then one roach) we brought it to front desk they did absolutely nothing. So at 10pm I’m not looking to argue I packed my kids up and home we went because no way no how am I having cockroaches crawling on my kids or their things. This is a huge issue. Not only does this mean this place is dirty but it’s seriously not cleaned properly at all. Now let’s talk about front desk help. ZERO Mel and Gloria stared at me like I was crazy for being so upset and against zero help they all walked away told me mangers aren’t in until noon. No refund because I booked through Expedia. Totally fine I’ll call Expedia but the lack of care and concern is crazy. I will NEVER return and we are local residents. BEWARE