"Overall, the hotel has a great location, nice amenities, and a well-maintained property. The staff were friendly and the place has a pleasant overall atmosphere.
That said, a few things felt inconsistent with expectations. At check-in we were asked to sign a document listing fairly high damage charges for various items. After that, it was surprising to enter a room with visible wear—scuffed walls and what looked like a watermark on the ceiling from a past leak. Since I work in property management, I documented the room condition right away, but it wasn’t the best first impression given the strict damage policy.
We also booked a dog-friendly suite, but were told our dog couldn’t be left alone in the room and had to accompany us whenever we left the hotel. For a pet-friendly room, that felt a bit restrictive and could be challenging for some travelers.
The property itself is clean and the staff were polite, but there are more rules and potential fees than I’ve seen at similar hotels (for example, charges for lost pool towels). There’s also a blanket ban on any marijuana products. While no-smoking policies make sense, the rule seemed broad—especially in Washington where non-smoking medical CBD products are legal.
Overall, it’s still a lovely property and we enjoyed the location and amenities. Now that we understand the policies, we’d simply plan differently next time."
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