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"Clean, convenient location, breakfast good with a lot of options, friendly staff. Rooms are on smaller side but most are on Tokyo"

"I love this hotel. "

"Nice property in nice location. Breakfast buffet in two restaurants is great. Similar fare. Lots of other restaurants throughout hotel and also near more in Shinjuku. Overall a great place to stay. "

"Very quiet and superior services. "

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"Room was adequate for my family of 5 and breakfast buffet had quite a variety for vegetarians. Loved their hospitality🙏"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Excellent location in Terminal 3 of the Haneda airport. It’s an excellent option for that one nigth before departure. It has a variety of stores to shop and restaurants to eat. Very clean and comfortable. "

"Excellent location, good service and great personnel."