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Hotel Kaiserhof Wien

4.0 star property
Eco-certified hotel with a full-service spa and a fitness center

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Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Restaurant
Lobby lounge
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Living area
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet friendly
  • Housekeeping
  • Gym

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Classic Double Room

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Business Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Living area

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Frankenberggasse 10, Vienna, Vienna, 1040

What's nearby

  • Naschmarkt - 5 min walk - 0.4 km
  • Vienna State Opera - 9 min walk - 0.8 km
  • Belvedere - 10 min walk - 0.9 km
  • Hofburg Imperial Palace - 11 min walk - 0.9 km
  • St. Stephen's Cathedral - 19 min walk - 1.6 km

Getting around

  • Resselgasse Station - 3 min walk
  • Quartier Belvedere (Arsenalstraße) Station - 4 min drive
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪Kaffeefabrik - ‬4 min walk
  • ‪Matcha Komachi - ‬4 min walk
  • ‪Pizzeria Riva Favorita - ‬3 min walk
  • ‪Fein Essen - ‬2 min walk
  • ‪Blueorange Coffee & Bagel - ‬4 min walk

About this property

Hotel Kaiserhof Wien

Upscale eco-certified hotel renovated in 2016 and located near St. Charles Church
Located close to Vienna University of Technology and Naschmarkt, Hotel Kaiserhof Wien provides a coffee shop/cafe, a library, and dry cleaning/laundry services. Take some time to relax at the onsite spa. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An elevator, coffee/tea in the lobby, and a front-desk safe
  • Meeting rooms, a banquet hall, and concierge services
  • Guest reviews say great things the breakfast, helpful staff, and first-rate property condition
Room features
All 74 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Frequently asked questions

Is Hotel Kaiserhof Wien pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Kaiserhof Wien?

Self parking is available for EUR 26 per night. Limited spots are available.

What time is check-in at Hotel Kaiserhof Wien?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Kaiserhof Wien?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Kaiserhof Wien provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 55 per vehicle applies.

Where is Hotel Kaiserhof Wien located?

Located in Wieden, this spa hotel is within a 5-minute walk of St. Charles Church, Vienna University of Technology, and Naschmarkt. Vienna State Opera is 0.4 mi (0.7 km) away. Resselgasse Station and Paulanergasse Station are within a 5-minute walk.

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Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 845 out of 1003 reviews
Rating 8 - Good. 134 out of 1003 reviews
Rating 6 - Okay. 15 out of 1003 reviews
Rating 4 - Poor. 7 out of 1003 reviews
Rating 2 - Terrible. 2 out of 1003 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
Staff, room and foods were fantastic! Staff were friendly and always made sure that we had everything we needed.
Stayed 7 nights in Jun 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely fantastic stay
Stayed 3 nights in Apr 2025

10/10 Excellent

NEERAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Good breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to central Vienna, great breakfast, wonderful staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Wing Yan Kylie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly and were willing to help and go an extra mile. The rooms were also spacious and beds were soo comfortable! Location was also super convenient and walkable to all the main attractions!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and close to everything
Stayed 1 night in Apr 2025

10/10 Excellent

janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

10/10 Excellent

fotini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly staff and amazing breakfast
Stayed 2 nights in Mar 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, property and staff! Very walkable and excellent access to U lines and tram.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel. All staff were friendly and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely hotel. Our room was spacious and everything was in good condition. The location was great- easy to walk to many different parts of the city.
Stayed 3 nights in May 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was awesome…very friendly and helpful with suggestions!! Hotel is older but our room was a nice size! The breakfast was great… lots of options!! It’s in a very walkable distance to the sites in Vienna!!
Stayed 1 night in May 2025

10/10 Excellent

Asya

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in May 2025

10/10 Excellent

Raymond James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice hotel with good breakfast options! Front desk staff were great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this property. Front desk staff was engaging, polite and helpful. Every area we explored was perfectly maintained and clean. The room had every necessity plus a pants press, which we used and loved. The buffet breakfast and tea bar brought me great joy. They even had a honeycomb with the jellies for your toast. Could not have been more pleased with the hotel and it was a short walk to everything.
Pants press
Tea bar
Pastries
Jellies and a honeycomb
Stayed 1 night in Jun 2025

6/10 Okay

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and cleanliness! Great breakfast too!
Stayed 1 night in Mar 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Sevinj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very cozy interior , great staff, good breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

JuanCarlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great location and very attentive
Stayed 3 nights in Apr 2025

10/10 Excellent

Mogens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All excellent. Helpfull staff, nice room, really

Excellent staff, nice rooms, clean and very silent!!!!
Stayed 3 nights in Feb 2025

8/10 Good

aram

Rooms and bathrooms are in need of renovation and look tired. We were not offered any VIP upgrades. Breakfast was fine. The hotel is within walking distance to the town center (about a 10–15 minute walk
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, excellent hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience. Our host when we arrived, Mr Veit (?), was great. The room was very good and the breakfast was very nice, too much to choose 😋. Location, near underground Karlplatz and innercity, is perfect. We recommend this hotel to everybody!
Stayed 3 nights in Apr 2025