Family friendly Hotels in Valle Gran Rey, Canary Islands

"lovely place and people. However, I discovered a failure of communication from Expedia to the hotel. Expedia fails to inform the hotel whether the booking is fully paid. Without the voucher, the hotel had the booking but not this information. A system failure at the Expedia end."

"Hotel is duidelijk verouderd. Kamer was oud maar wel proper. Het diner vindt plaats in een zeer ongezellige ondergrondse ruimte. Het buffet is ronduit slecht te noemen op vlak van kwaliteit (wel voldoende keuze en aanvulling). Ontbijt is iets beter, dit vindt plaats in de bar. Deze bar is iets gezelliger maar heeft ook zijn beste tijd gehad. Hetzelfde kan gezegd worden over het zwembad. Het personeel is correct maar daarmee is dan ook alles gezegd. De gangen zijn vochtig en warm. Er is geen...

"On arrival found that the actual accommodation was a kilometer outside the village and that the nearest shops were 30 minutes drive away. Said the accommodation was unsuitable and the staff said they could offer us a place at Valle Gran Rey instead but this was not where we wanted to be. Left without staying in the accommodation and understood that we would not be charged but the full amount was charged to my credit card the next day. Phoned Expedia who said they would arrange a refund but when...