Uga Hotels

"I booked this hotel, after reading the reviews on Expedia!. This place truly is a gem - for sure, this is a palace - the hotel expands over a very large area on Playa Blanca, Lanzarote!. Staff are very friendly and always willing to go the extra mile. When booking, you have various options on the kind of stay you would like - if you prefer not to venture out, and stay at this 'palace' for your holiday, then All Inclusive (with extra Privilege) option is the one I would recommended (Which I purchased). The 'Privilege' option provides personnel service on breakfast/lunch and dinner, across a number of different themed restaurants...dependent on the number of days you stay, also will include access to the spa area (and what a lovely spa H10 has!). Would I come back - for sure - I stayed in Dec 2025, and the daylight hours, similar ish to UK, H10 is blessed, in that the sun will stay across the sea/ocean(there is no real beach) front, during the month of Dec, and also the sun sets to the side of the hotel, around 6 pm (same time zone as UK) - well worth a watch, when you are situated in this hotels Piano bar (main bar) area, which is at least 3 floors up."

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy."

"Excellent location, luxurious hotel, quiet and relaxing. Great staff. Reasonable drinks prices in the bar. Spacious rooms. Would highly recommend and will definitely stay here again"

"Brilliant "

"My wife and I went here for our 10th year wedding anniversary, a well deserved treat for my wife. Our first beach side holiday. Was definitely impressed by pretty much everything they had from staff friendliness to the amenities, facilities they had as well as the view. Amazing. We got the preferred club package all inclusive, so had black card to allow us unlimited food and drink to all restaurants and cafes there. Only two negatives that we noticed was 1. that the 1st time you get food at a particular restaurant they give you a fantastic service , i.e. fast, and good food presentation, but the 2nd time you go there - then not so great. This seems to be a trend for all restaurants they have. 2. evening entertainment is fantastic but only available for 1 hr. could be longer. "

"Great stay- friendly staff, very clean and tasty food. "

" Every thing about this hotel is of a very good standard ,it’s very peaceful,excellent location ,great pools ,food and staff are excellent,the rooms are spotless,beds and linen are high quality ,shower is superb ,and also the high pressure toilets ! This was our second stay in this hotel and we cannot recommend it enough ,it’s registered as a 5 star ,which it’s not quite,however for all it has going for it I’d recommend it for all but the most fussy of clients ! Overall great friendly hotel with excellent staff that actually care about their clients and their well being ,you can’t go wrong with this one ,absolutely spotless,thanks dream we shall return ! Great hotel overall ,great staff that actually care about "

"Lovely breakfast and kind lady got decaffeinated coffee for me each morning. All staff friendly and hrlpful. Room was pleasant but last time i was allocated a balcony which I enjoyed. Would recommend for location as well as comfort."