4/10 Poor
Lisa
Dec 20, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel, but won’t be returning. On check in I arranged a late check out, which I was told would cost EUR45. I agreed and was told to come to reception on last morning to have key card updated. I dutifully did this a receptionist updated my key card so i could access my room unless 1500. At 1230 receptionist called my room and told me i had to check out at 1200. I explained i had arranged late checkout and she put me on hold for three minutes, then came back i said I hadn’t paid. I said I hadn’t been asked to pay. Assumed I would say on check out. She said there was no record of it. I folder her I had spoken to reception about it twice. As I was walking to the pool a cleaner then began harassing me to leave. I told her as best I could, (she didn’t speak english and I don’t speak spanish) i was leaving at 3pm. At 2pm she hammered on my door and said something i did not understand but she indicated i needed to leave. At check out i told the receptionist the cleaner had thrown me out of my room. They did not charge me for the late check out, not as a gesture but because they had no record of it. Horrible experience. Ruined an otherwise relaxing trip.
Lisa
Stayed 5 nights in Dec 2024